The player from Germany received a message with a bonus offer in return for leaving a positive review. The bonus has never been credited. We rejected the complaint because the player didn't respond to our messages and questions.
Svenplay Casino - Player didn’t received the promised bonus.
Amount: ??
Svenplay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Svenplay Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Two days ago I received an email from SvenPlay regarding the annual nomination on a very well-known gambling platform that probably everyone knows. SvenPlay asked me to rate the casino on the platform positively and I would receive a € 10 cash bonus and free spins as a thank you. Then I did that and rated this casino positively, although I had mostly negative experiences with this casino. Even the support, which was always unfriendly to me, I rated positively no idea why I did that.
Now I've been trying to reach this casino for days, the chat is never available, no matter what time, I send an email, if I don't get an answer, I send a message via the SvenPlay website and the message comes that the email is currently not available . No matter when I try.
I think that's a cheek, because they want to buy positive reviews and in the end don't keep what they promise, that's a scam! I am about to report to the well-known gambling platform that SvenPlay is buying the reviews because on this platform you are only allowed to give honest reviews and have to confirm that you will not get any money for it. What SvenPlay does there I find absolutely corrosive, pure fooling around. I don't want to have the bonus anymore and play there, just want to warn against this casino and its false promises
Automatic translation:
Public
Public
3 years ago
Dear FroleinWunder,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. If you are not interested in resolving this issue and you just wanted to warn other players about this situation, I would definitely recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more of our visitors.
Please let me know if there is anything else, I could do for you in this matter.
Best regards,
Kristina
