The player from Sweden had not received a €1000 withdrawal despite the 72-hour timeframe passing, and he was not receiving any answers from the casino. His account was verified, and all documents had been accepted. The issue was resolved after the player confirmed that his case had been addressed. The Complaints Team marked the complaint as 'resolved' in their system.
Svenbet Casino - Player's withdrawal is delayed.
Amount: €1,000
Svenbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
Svenbet Casino has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
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3 months ago
I haven’t recived my withdrawal on 1000 euro and their 72 hour timeframe has passed and they don’t answer. My account is verifed and documents are accepted. What’s the problem???
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3 months ago
Hello Oliversterners,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Svenbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed.
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
I verified my account on the very first of September and it was accepted then when I requested a withdrawal they asked for a bank statement which I sent in on Wednesday 4/9 which was also accepted and they then promised to process my withdrawal at once but now it has gone 4 more days and nothing has been paid out as promised.
They are real thieves, they don't pay out people's money.
Automatic translation:
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3 months ago
Dear Oliversterners,
I hope this message finds you well. As the recommended period for withdrawal has now elapsed, I wanted to inquire if there have been any updates regarding your situation.
Could you please provide any new information or developments? This will help us determine the next steps and ensure that we assist you as effectively as possible.
Thank you for your attention to this matter. I look forward to your response.
Best regards,
Nick
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3 months ago
Dear Oliversterners,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Dear Oliversterners,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
