SUPREMO Casino - Player’s deposit has never been credited to his casino account.

I made a deposit of BRL 50 and did not receive my credits

Dear Antonio,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your bank or payment provider already? They need to be part of the investigation too.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Antonio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

can reject

Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Hello guys,

Not sure why the status here is on our response, but the situation is sorted. There was an issue with the payment provider and everything was credited to the account with a slight delay. Customer can check ticket 12703 where we've confirmed to him that it's all sorted.

Thank you very much, SUPREMO Casino team, for your reply and clarification.

Dear Antonio,

Could you please confirm that your deposited funds have been successfully credited to casino account?

Yes, it was deposited into my account

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Antonio, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru