The player's withdrawal is delayed for a week. The complaint was resolved as the player received his money.
SuperSeven Casino - The player's withdrawal is delayed.
Amount: €614
SuperSeven Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
SuperSeven Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Requested a payout of 614.12 euros via bank transfer on 02/02/2023 after ezeeWallet was rejected.
The casino announced on February 2nd, 2023 that it would be closed on February 9th, 2023 and everyone is paying out their remaining amounts.
Apparently there is no more money 🙁 It's a shame 🙁
Automatic translation:
Public
Public
2 years ago
Hello wiiwarer,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperSeven Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
