SuperBoss Casino - Unwanted bonus issue leads to refund claim.

deposited $50 Aud and had a bonus i did not want added to my account i asked to remove it and they told me that the " manager wont be in for another 4 hours to remove it" which is a lie they want you to start playing with the fund as you can only win 15x the bonus amount ( 25$) who in there right mind would depsosit 50$ wager it 25 times to win 375? refusing to refund me. i dont want to play at a casino that uses such tactics and i want a full refund.

Hello coreymatthews909,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperBoss Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you use any of the balance you deposited? Did you contact the casino later when the manager was supposed to be available? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear coreymatthews909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Went back to my account 45 mins later and they removed the bonus and told me if I want a refund I have to pay a commission and wouldn’t tell me how much it would be.

clear tactics to make you play with their unfair bonuses? Why wouldn’t they allow players to remove it themselves?

Dear coreymatthews909,

So basically you have currently $0 on your casino account? Did you ask them regarding the commission?

Dear coreymatthews909,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.