The player from Switzerland was frustrated that the bank transfer withdrawal option, which had been accepted multiple times before, was no longer available without explanation. The support team claimed the player's money was effectively gone. The Complaints Team had attempted to assist by inquiring about the account verification and withdrawal methods, but the player did not respond to the follow-up messages. As a result, the complaint was rejected due to a lack of further communication.
SuperBoss Casino - Player’s withdrawal option has been restricted.
Amount: 300 CHF
SuperBoss Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
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1 month ago
Translation
Until now, I was able to withdraw my winnings via bank transfer effortlessly, and this method had been accepted multiple times. I have not changed my deposit method or anything else. Now suddenly, this withdrawal option is no longer available. I don't have any other withdrawal options, and I cannot understand why bank transfers suddenly don't work anymore. According to support, my money is just gone now. Tough luck for me!
Automatic translation:
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1 month ago
Hello Susan500,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperBoss Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
My account was verified a long time ago and (see screenshot) my first withdrawal via bank transfer was a long time ago. I have made many withdrawals...maybe too many...several thousand.
I never used the bonus, only real money.
Contacted Casino yesterday. No chance
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1 month ago
Dear Susan500,
Are there any other withdrawal methods available to you? If so, I would recommend choosing one of them to withdraw your balance, as it seems the casino is not denying you the opportunity to cash out your funds.
I look forward to your response.
Kind regards,
Nick
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1 month ago
Translation
Yes, there are other withdrawal options available, but I can't use them. I have to make a deposit first. Skrill or Rapid don't work. I don't have any other options.
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3 weeks ago
Dear Susan500,
As the availability of payment methods is not always determined by the casino, players must select from the options that are available. I recommend using a different method, as only a minimum deposit is required to verify a new payment method. Please let us know if there are any updates.
Kind regards,
Nick
