HomeComplaintsSuperBoss Casino - Player’s withdrawal option has been restricted.

SuperBoss Casino - Player’s withdrawal option has been restricted.

Amount: 300 CHF

SuperBoss Casino
Safety Index:High
Submitted: 30 Sep 2024 | Case closed : 23 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Switzerland was frustrated that the bank transfer withdrawal option, which had been accepted multiple times before, was no longer available without explanation. The support team claimed the player's money was effectively gone. The Complaints Team had attempted to assist by inquiring about the account verification and withdrawal methods, but the player did not respond to the follow-up messages. As a result, the complaint was rejected due to a lack of further communication.

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1 month ago
Translation

Until now, I was able to withdraw my winnings via bank transfer effortlessly, and this method had been accepted multiple times. I have not changed my deposit method or anything else. Now suddenly, this withdrawal option is no longer available. I don't have any other withdrawal options, and I cannot understand why bank transfers suddenly don't work anymore. According to support, my money is just gone now. Tough luck for me!

Automatic translation:
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1 month ago

Hello Susan500,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperBoss Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise since when is your account fully verified?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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1 month ago
Translation

My account was verified a long time ago and (see screenshot) my first withdrawal via bank transfer was a long time ago. I have made many withdrawals...maybe too many...several thousand.

I never used the bonus, only real money.

Contacted Casino yesterday. No chance

Automatic translation:
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1 month ago

Dear Susan500,

Are there any other withdrawal methods available to you? If so, I would recommend choosing one of them to withdraw your balance, as it seems the casino is not denying you the opportunity to cash out your funds.

I look forward to your response.

Kind regards,

Nick

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1 month ago
Translation

Yes, there are other withdrawal options available, but I can't use them. I have to make a deposit first. Skrill or Rapid don't work. I don't have any other options.

Automatic translation:
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1 month ago

Dear Susan500,

As the availability of payment methods is not always determined by the casino, players must select from the options that are available. I recommend using a different method, as only a minimum deposit is required to verify a new payment method. Please let us know if there are any updates.

Kind regards,

Nick

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1 month ago

Dear Susan500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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