The player from Poland had won $3,300 and had attempted to withdraw the funds to their e-wallet. However, SuperBoss Casino had suspected their account of cheating, which the player had denied. Despite having been verified and possessing a long history of reliable online gambling, the withdrawal had been pending and was potentially delayed for up to 21 days. The player had expressed concerns about the casino's delay tactics. After 14 days, the casino had paid out the winnings. The issue had been successfully resolved and the complaint had been closed.
SuperBoss Casino - Player's withdrawal is delayed due to suspected cheating.
Amount: $3,300
SuperBoss Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
I have just joined superboss Casino, deposited few times spend won 3300$ I have withdrawal yesterday to my e-wallet. It was cancelled as they asked for my id so I gave them. I’m verificated now. So I cash out again and no luck. Now casino is saying that provider asked them to check my account for cheating. Something I have never experience playing online casino for over 10 years and cash out much bigger money then 3000$ I’m really worried it’s a scam website as I know 99% of online casinos pays within an hour to e wallets. I’m waiting 24 hrs and on chat guy told me it might take 21 days???????
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11 months ago
Dear dziiizas,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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11 months ago
My account is verificated. The support says it’s "provider asking for checks for cheating" I have never come across anything like that, I usually only play pragmatic games so it’s just sounds really strange. But I read some comments and reviews of the casino and people keep saying the casino have a long run of "wasting time" in hope players will loose their money before withdrawals so I think that might be the case. My cash outs are pending for 48hrs now so I think it’s time guru changed withdrawal time from 30 mins to at least few days.
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11 months ago
I fully understand your frustration, dziiizas. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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11 months ago
Dear dziiizas,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
They had paid. However I find those tactics to wait for 14 days definitely not fair.
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11 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dziiizas, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
