HomeComplaintsSuperBoss Casino - Player’s withdrawal is delayed.

SuperBoss Casino - Player’s withdrawal is delayed.

Amount: €700

SuperBoss Casino
Safety Index:High
Submitted: 30 Sep 2024 | Case closed : 15 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Bulgaria could not withdraw funds despite having verified their account and phone number, and not using a bonus. Their withdrawal had been delayed for 3 days, with the casino stating it could take up to 21 days without providing any reason. The Complaints Team extended the withdrawal processing time by an additional 7 days but ultimately rejected the complaint due to the player's lack of response to inquiries for further information.

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1 month ago
Translation

I am unable to withdraw my funds; I have verified my account and phone number, and I have been playing without a bonus. They have been delaying my withdrawal for 3 days now, saying it could take up to 21 days without providing a reason?

Automatic translation:
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1 month ago

Hello pertinaks83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperBoss Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise since when is your account fully verified?
  • Is this your first ever withdrawal request?
  • When was the last time you spoke to the casino and what was it about?


Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 month ago
Translation

The account has been fully verified for about 3 days, this is my first deposit and first withdrawal. I last spoke to support yesterday, the topic was about the withdrawal

Automatic translation:
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1 month ago

Hello pertinaks83,

As advised above, verification and withdrawals take up to 14 days so until then I can only recommend to wait.

Please let us know when the recommended time frame passes or if any other issue would occur during that time.

Regards,

Nick

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1 month ago

Dear pertinaks83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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