The player from Germany is experiencing difficulties withdrawing their winnings due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.
SuperBoss Casino - Player’s struggling to receive their winnings.
Amount: €400
SuperBoss Casino
Safety Index:HighSafety Index
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8.6
SuperBoss Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Sensitive attachment
Sensitive attachment
2 years ago
Translation
My payout simply does not arrive due to repeated suggestions.. They do not pay me out..
I was often able to pay out with my Mastercard, the next time I've been waiting for a long time, something else keeps coming up.
Suddenly there is no more Mastercard payout now everything has to be done WITH SKRILL!
PAYSAFE < RAPID SHARE< SKRILL < NOTHING GOES TO PAYOUT...
When I log in with skrill it keeps getting rejected!
I've also updated my Skrill account ... it supposedly has to be verified by making a deposit of 10 e!
Weird I'm Verified!!
All this ..on skrill and superboss
The verification was also for the ass but is through!
There is no payout!!
Accepting the money with Mastercard to deposit works without any problems...
That's really hilarious...!
Accept money but don't pay out...
I'm still waiting for my money for days...
Before that, you kept canceling my money...!
The consultants there only sell us bullshit!
And the best thing is that on other sites I can easily deposit and withdraw with Skrill.. It's only SUPERBOSS who are kidding!
I am really angry ...!
So people at best don't deposit at all anymore...it's not worth it!
They take the money from you...and.don't pay it out...
You only have stress and pointless counselor chat that only stall you !!
Lately they bring you to the crypto currency with the payout.. but that's also a thing..
So I finally want this casino to give me my money!
LG lenovozoo90
Automatic translation:
Public
Public
2 years ago
Dear Lenovozoo90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessary, that it will be offered for withdrawals too.
If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
