The player from Germany has requested withdrawal a few days ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
SuperBoss Casino - Player’s experiencing difficulties withdrawing their winnings.
Amount: €2,000
SuperBoss Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I have been promised for 2 days that my money will be paid out within hours. Nothing happens. When I ask, there are always other dubious excuses.
Kyc completed successfully.
Automatic translation:
Public
Public
2 years ago
Dear dusty97,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your patience.
Best regards,
Petronela
Public
Public
2 years ago
Translation
I have now been paid 2 x 350 dollars, but I played in euros. $ 350 when paid out was $ 407.42. As I said, only $ 350 was paid out. The missing $ 57.42 was simply withheld and 2x 350 euros were deducted from my profit. I have not yet received any further payments. There are still 1300 euros outstanding and the missing difference of 2x 57.42 dollars.
I get stuck in the chat, every time different excuses.
Automatic translation:
Public
Public
2 years ago
Translation
the complaint has been resolved. However, this casino is by no means recommended! This is pure fraud!
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dusty97, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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