SuperBoss Casino - Player has experienced technical glitches while playing.

Every time the game was meant to pay me it would freeze but I notice on the current winners alone the bottom of my screen that I was winning but my account was not being updated as I had to refresh the screen… so I start taking screenshots and the sometimes the amount I was wining on the current winning notification was different to the balance

I have video and screen shot of when I was able in time to take the pictures!!

I have one round on video where it’s show the game freezes and i refresh the game shows the winning on the bottom on that who has currently just one and when I get back into the game it has nothing balance the same game provider PGsoft All PGsoft games

And there response was when the amount was different that it’s a glitch that the comment was not put in place or that there’s an issue with their system and that the game is correct and if it doesn’t update on the game well you haven’t won what excuse is that it’s ridiculous

Then they’ve said they gonna do an investigation but it’s been days and days now and they keep on telling me just wait well they should put a time frame because just wait could mean anything

Dear Yoshy2323,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I have full evidence

I even have a video of me playing game freezing and then on the bottom it says of one and my balance is still the same

I email you some screenshots

Dear Yoshy2323,

What you refer to as your "not credited winnings" is not your actual balance. If the winnings were not credited to you and they're not visible on your game history, I'm afraid we can't help you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

They’ve told me there’s no game history and there’s a glitch in the system and they’ve offered me a $50 with a maximum winning times three wager times 30 for evidence that I have over $1500 of loss of winnings and then they tried to tell me that because I’m I asked that we should negotiate I little fair compensation for myself otherwise you leave me no choice then to view other avenues to organise Gambling authorities to get involved and then they turned around and said that I’m blackmailing him I said you’re so an educated you need to realise what blackmailing is I’m not threatening you telling you this is what you gotta give me or I’m gonna tell the world that’s blackmailing but in this case I said to him I’m now going to educate you you’re actually doing extortion what you’ve done is you’ve taken peoples money we’ve got evidence of my winnings and you’ve turned around and just use a simple throw off comment it’s a glitch in the system we’re not paying you any more and there’s nothing you can do about it piss off this casino is a scam it is a bunch of crooks they’ve made me week in week out Day in day out white contact them they tell me that they gonna send emails response they won’t show me any evidence this casino is a scam beware

BEWEAR SCAM !

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Player's additional comments:

"So my case is closed because super boss casino says it’s close!!

this is what I mean they do what they want they force that your hand you got no rights you can’t say nothing the casino is an absolute scam and anything you say or showing it always got an excuse like against my winnings it was a glitch or showing the evidence it was wrong settings they offer me a ridiculous bonus I say no they say Case closed it’s a ridiculous scam beware"

"So after reviewing my case why do you say the case is closed I’ll tell you now you’re involved with that casino simple is this okay you tell me why the case is closed I’m gonna go to other forums now and explain and show how you’ve close the case straight away on this casino if you can’t prove it to me"

"Why would you close the case and reject my claim because you couldn’t help that’s a complaint so if anything if you couldn’t resolve it if I couldn’t resolve it you’re meant to be an independent party so if anything you meant to leave this complaint as open and and have it is an official complaint against the casino clearly you’re not an independent person clearly you have influence from super boss casino!! How do you close a complaint because you couldn’t rectify it makes no sense it should stay open you haven’t given me any evidence by you looking at my evidence to say that who is in Ryan who is in wrong you’ve just said you’ve investigated as well and that you’re closing the case ridiculous"

Thank you, Yoshy2323, for getting back to us. As I mentioned earlier, the advert that someone won any amount lately doesn't mean that you actually won, even if it displays your name. Yes, it looks as a technical glitch and it shouldn't happen but if your winnings are not listed in your game history, there is nothing we can do to help you with this complaint.

If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.