The player from Brazil was unable to withdraw his $180 winnings after making a $100 deposit and playing slots. The Complaints Team had attempted to gather more information by asking the player about previous withdrawals, KYC verification, and the status of any active bonuses. However, due to the player's lack of response to these inquiries, the investigation could not proceed, leading to the rejection of the complaint.
The player from Brazil was unable to withdraw his $180 winnings after making a $100 deposit and playing slots. The Complaints Team had attempted to gather more information by asking the player about previous withdrawals, KYC verification, and the status of any active bonuses. However, due to the player's lack of response to these inquiries, the investigation could not proceed, leading to the rejection of the complaint.
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