The player from Brazil is unable to withdraw his $180 winnings after making a $100 deposit and playing slots.
Superbet Casino - Player's withdrawal has been delayed.
Amount: 180 R$
Superbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
1d 8h 55m 23s
Case summary
6 days ago
Public
Public
1 week ago
Translation
I made a $100 deposit, played the slots, and now I have $180, but I can't withdraw my money at all.
Automatic translation:
Public
Public
1 week ago
Dear johnaragao22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
6 days ago
Dear johnaragao22,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
johnaragao22 has 1d 8h 55m 23s to reply
Dominika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
