The player from Brazil was unable to withdraw his $180 winnings after making a $100 deposit and playing slots. The Complaints Team had attempted to gather more information by asking the player about previous withdrawals, KYC verification, and the status of any active bonuses. However, due to the player's lack of response to these inquiries, the investigation could not proceed, leading to the rejection of the complaint.
Superbet Casino - Player's withdrawal has been delayed.
Amount: 180 R$
Superbet Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
I made a $100 deposit, played the slots, and now I have $180, but I can't withdraw my money at all.
Automatic translation:
Public
Public
2 months ago
Dear johnaragao22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
