The player from Brazil places a 200 reais bet on the Spaceman game and reports a win of 1170 reais that was not credited to their balance.
Superbet Casino - Player's winnings are uncredited and casino is unresponsive.
Amount: 1,170 R$
Superbet Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
5d 17h 51m 55s
Case summary
yesterday
Public
Public
2 days ago
Translation
I placed a 200 reais bet on the Spaceman game, pressed the button, and it showed that I won 1170, but it was not credited to my balance.
This is theft; this casino manipulates the game outcomes. I filed a complaint in the casino chat, and they are simply refusing to respond.
Automatic translation:
Public
Public
yesterday
Dear Silvamatos206
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Superbet Casino.
Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
