The player from Brazil placed a 200 reais bet on the Spaceman game and reported a win of 1170 reais that was not credited to their balance. The Complaints Team requested evidence of the win to address the issue with the casino. However, the player was unable to provide the necessary supporting documentation to substantiate the claim. As a result, the complaint was closed due to insufficient evidence to compel the casino to reevaluate its position.
Superbet Casino - Player's winnings are uncredited and casino is unresponsive.
Amount: 1,170 R$
Superbet Casino
Safety Index:Very highSafety Index
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9.2
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Closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
I placed a 200 reais bet on the Spaceman game, pressed the button, and it showed that I won 1170, but it was not credited to my balance.
This is theft; this casino manipulates the game outcomes. I filed a complaint in the casino chat, and they are simply refusing to respond.
Automatic translation:
Public
Public
7 months ago
Dear Silvamatos206
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Superbet Casino.
Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
Public
Public
7 months ago
Translation
Unfortunately it's impossible for you to have to take screenshots of every move you make to prove that you've won.
This shows that there are platforms that manipulate games in such a way that the player has no way of proving that he won.
Edited
Automatic translation:
Public
Public
7 months ago
Thanks for your reply.
Unfortunately from the evidence presented we are unable to reach your point of view and argue in your favor.
Without evidence of unfair losses caused we can't compel the casino to reevaluate their position on the issue.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
