HomeComplaintsSuperb Casino - Player experienced some technical difficulties.

Superb Casino - Player experienced some technical difficulties.

Amount: £100

Superb Casino
Submitted: 26 Jun 2023 | Closed : 11 Jul 2023
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from the United Kingdom is facing an issue with frozen winnings. The complaint was rejected because the player didn't respond to our messages and questions.

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Scatter mode frozen along with winnings

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Dear Stew43,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? 

I will be waiting for your reply patiently.

Best regards,

Kristina

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Dear Stew43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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