HomeComplaintsSuperb Casino - Player experienced some technical difficulties.

Superb Casino - Player experienced some technical difficulties.

Amount: £100

Superb Casino
Safety Index:Very low
Submitted: 26 Jun 2023 | Case closed : 11 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the United Kingdom is facing an issue with frozen winnings. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

Scatter mode frozen along with winnings

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1 year ago

Dear Stew43,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? 

I will be waiting for your reply patiently.

Best regards,

Kristina

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1 year ago

Dear Stew43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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