HomeComplaintsSuper Mega Fluffy Rainbow Vegas Jackpot Casino - Player’s struggling to access his account.

Super Mega Fluffy Rainbow Vegas Jackpot Casino - Player’s struggling to access his account.

Amount: €10

Super Mega Fluffy Rainbow Vegas Jackpot Casino
Safety Index:Below average
Submitted: 12 Oct 2022 | Case closed : 30 Oct 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Finland is experiencing difficulties accessing his account due to unfinished registration. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

Yesterday I tried to create an account until the end, it allowed me to save it, but it didn't let me create an account until the end, now I don't know how to get my money back or get to log in because Harja keeps saying the password, can you return my money 10 ek, you can probably find it there in trustyly's information

Automatic translation:
Public
Public
2 years ago

Dear kuivamakimatti22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you were able to deposit funds into your account even without completing the registration process? What exactly seems to be the issue accessing your casino account?

If there is any relevant communication or screenshots that would explain the problem, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Private
Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Public
2 years ago

Thank you, kuivamakimatti22, for your email. Do I understand correctly that you were able to deposit funds into your account even without completing the registration process?

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2 years ago

Dear kuivamakimatti22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Public
2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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