The player from Germany requested account closure at Supabet Casino over two months ago due to a gambling addiction, but the account remains open. He is seeking assistance in recovering his losses incurred after his request.
SupaBet Casino - Player’s account is not closed.
Amount: €2,000
SupaBet Casino
Safety Index:HighSafety Index
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8.9
SupaBet Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
2d 16h 44m 2s
Case summary
3 days ago
Public
Public
1 week ago
Translation
Good day,
I lost a lot of money at Supabet Casino a while ago. Unfortunately, this happened after I asked them to close my account due to gambling addiction. To this day, they haven't closed my account, and the request was made over two months ago. I hope they can help me recover the losses I suffered after informing Supabet that I have a gambling addiction.
Automatic translation:
Public
Public
5 days ago
Dear justins99js,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SupaBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share your self-exclusion requests you sent to the casino?
- Have you unsubscribed from the casino's marketing communication?
- Have you tried contacting live chat support after your request wasn't granted? With what result?
- When was the last time you deposited in the casino?
- My email is tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
5 days ago
Translation
Good day,
Thank you for your reply! I've sent you the information and screenshots via email. If you need anything else, please feel free to contact me.
Automatic translation:
Casino Guru is examining the case
