HomeComplaintsSunrise Slots Casino - The player's winnings were voided.

Sunrise Slots Casino - The player's winnings were voided.

Amount: 100 ₮

Sunrise Slots Casino
Safety Index:Below average
Submitted: 10 Jan 2023 | Resolved : 15 Feb 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's winnings were voided as the voucher he used expired. After some discussion, an agreement was reached between the casino and the player, and the matter was considered to be resolved.

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1 year ago
Translation

They gave me a bonus of 35, I met the requirements, try to withdraw a minimum of 100 dollars. And now he contacted me and he tells me that they located it, the voucher does not work. And I can't withdraw the profit. When I said I was going to report they left the chat

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1 year ago

Hello Nelimal,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? What kind of bonus did you use and where did you get it? Did you ever deposit into the casino? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

if I am a verified user. I received a free 35 usd voucher by mail. I met the requirements to withdraw the bonus. Of which I was going to withdraw 100 usd the minimum to withdraw and what I earn. I spoke with support on Tuesday about why my deposit was denied. And they told me that the voucher is not for my location

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1 year ago

file

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1 year ago
Translation

They sent me that voucher on January 5 file

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1 year ago

Hello Nelimal,

As long as you received the bonus and did not breach any bonus terms, the casino should also pay out the winnings from it.

I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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1 year ago

Hello Nelimal,


I have reviewed your case and will contact the casino to see if I can help.

 

We would like to invite Sunrise Slots Casino to join the conversation and participate in the resolution of this complaint.

 

Dear Sunrise Slots Casino,

 

Can you please clarify the reason for voiding the player's winnings?

 

Kind regards,

Adam

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1 year ago
Translation

Hello, thanks, as they explained to me about the casino.!!! The reason withdrawal request was denied because it is not allowed to redeem Welcome FC based on country restriction.

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1 year ago
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This post has been made private by Casino Guru, as requested by the casino.

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1 year ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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This post has been made private by Casino Guru, as requested by the casino.

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1 year ago
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This post has been made private by Casino Guru, as requested by the casino.

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1 year ago

👍

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1 year ago

👍

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This post has been made private by Casino Guru, as requested by the casino.

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This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Sensitive attachment
Sensitive attachment
1 year ago

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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1 year ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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1 year ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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1 year ago
Translation
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Private
1 year ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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1 year ago
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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1 year ago
Translation
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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1 year ago
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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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1 year ago

Dear Nelimal,


I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 


Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.


Best regards,


Adam

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