Sunrise Slots Casino - Player claims that payment has been delayed.

I tried a no deposit bonus and actually won the max 100 and they wanted a deposit of 10 so I deposited 12. My withdraw approved but the split it 100 and 12. I got zero to my wallet but the Blockchain says I should have a whopping 11.90. Min withdraw is 100 so the 100 was approved first. Where is my 112? I don't see 11.90 on my coinbase and I don't see 100 on the Blockchain.

Dear forlines78,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear forlines78,

Have you received your withdrawal from the casino yet?

Dear forlines78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.