The player from Germany has tried to activate Deposit bonus including Free Spins without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
Sunnyplayer Casino - Player’s criticizing false advertisement of bonus.
Amount: €50
Sunnyplayer Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Sunnyplayer Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
3 years ago
Translation
Hello I have paid € 10 a few times to 100Fs + 100% and received nothing and won no profit. With their chances of winning. I do not understand. Would just be ignored.
Automatic translation:
Public
Public
3 years ago
Dear Diana1323,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
