The player from Belgium requested a withdrawal a few days ago, but it’s been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Dear CasinoGuru,
I am now waiting for a withdrawal amount of 4.400€ since around 12/12/2020 = 18 Days for a confirmation of a wire transfer.
First i had to provide documents for verification wich is understandable, this process took over 2 weeks and i still dont know if my acc is verified!
Then my withdrawal request was cancelled because they had 'technical issues' with the old wire system. So they kindly asked me to do another withdrawal request.. 3 days ago... I have yet to receive any news
Dear Anthony,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days, but processing of withdrawals might take even longer during the holiday season.
Since you’ve requested your withdrawal only a few days ago, I would recommend you waiting for a little bit longer. We will keep this complaint opened, and if there is no development, we will intervene. Please keep us updated, and let us know in case there is anything new.
Thank you for your understanding.
Best regards,
Kristina