The player from Germany was experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods had been declined. Unfortunately, during the resolution of the complaint, the player informed us he had played his balance down to zero. We closed the complaint as 'rejected'.
StickyWilds Casino - Player’s struggling to withdraw winnings.
Amount: €250
StickyWilds Casino
Safety Index:HighSafety Index
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8.1
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Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
The first payment was requested on July 25th, 21st!
2 days later casino wallet status: payment processed
However, canceled a few days later by the casino - Reason: The bank has declined the transfer from the casino.
The account was already fully verified.
Then I was told by the casino:
Please request a payment to another account
(I only have one) and upload a bank statement for this.
Then I tried twice to request a payout again - with the same waiting times.
To date, I have not received any money or adequate message from the casino on how to get the "withdrawal problem" under control.
I have saved various chat logs as evidence.
Yesterday, after the third rejection / rollback by stickywilds.com, the lady from LIVECHAT simply ended the SESSION in the middle of the conversation when she ran out of arguments.
It couldn't be more dubious, right?
Please help me and blacklist this company if they continue to be stubborn.
At no time have I been offered an alternative withdrawal method. It was always just ........ relevant department .... blah blah blah
Automatic translation:
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3 years ago
Dear Konstantin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Have you ever made any successful withdrawals before? Is there any other withdrawal method that would be suitable for you?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Hello, first of all, thank you very much for accepting my problem!
Another payment method is offered for withdrawal: COINS PAID
I tried to open a wallet there, but this doesn't seem to be possible from Germany!
Was back in live chat at stickywilds a few hours ago and was assured for the fourth time that they would take care of the matter. Hope dies last but unfortunately everything is mostly just standard answers.
Yes, it was my first deposit there.
I didn't take advantage of a bonus or anything like that
Since I had deposited with a credit card and withdrawals on it do not seem possible, everything is complicated in my opinion.
Thought there was a money laundering law deposit method = withdrawal method
I have had problems with withdrawals (also in other casinos) lately!
Strange?!
In any case, my bank did not refuse any payments when asked!
Edited
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3 years ago
Thank you very much Konstantin for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Translation
Ok update!
After waiting almost 3 weeks, I lost all of the money 250 €!
Almost no free spins & ridiculous winnings!
THE CLASSIC 😉
With this I end my playing career and can only recommend it to everyone else!
I'm so tired of struggling with dubious companies when I win,
who keep trying to delay withdrawals!
You are just ashamed of it
Ps .: As a thank you, I will shower the affected casinos with bad reviews
Automatic translation:
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3 years ago
Dear Konstantin,
I’m sorry to hear about your negative experience, but unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.
We always advise players to refrain from placing any bets until an issue is sorted out.
