The player from Germany is complaining about the lengthy verification process. The issue was successfully resolved, the player received his winnings.
StickyWilds Casino - Player’s struggling to complete account verification.
Amount: €100
StickyWilds Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
StickyWilds Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Dear Atilla7676,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
hello I have just been written to by scatter casino for the casino stickywilds and should send adress proof I would like to send it to you so that those who cannot say do not receive documents as with the 3 document I have already sent.
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3 years ago
I'm sorry, Atilla7676, but it would be pointless to send the required documents to me. I can't upload them to your casino account. You are the only one who can submit your personal documents for verification. As soon as you'll do it, please let me know. I will be waiting for an update patiently.
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3 years ago
Translation
Petronela I sent the documents to Stickywilds yesterday I asked casinos to send them I didn't do it because she told me it would take another 24 to 48 hours for the verification to be completed, then I said I would send the Documents and they still transfer the money immediately, they didn't want that, but I uploaded the documents and it was also confirmed by the Kat that they are there, they just don't want to check
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3 years ago
Thank you very much, Atilla7676, for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
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Yes, thanks again for the answer and I hope that this problem will be resolved as soon as possible, so I am still of the opinion that this casino is totally dubious
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3 years ago
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hello this sticky wilds club is no longer normal they are just liars nix experts confirmed to me today that the documents were there from yesterday, today I get that I should still send the documents, I sent them again and was there in the chat If one is only lied to, I have not seen such audacity to people and companies since the 30.7.21 the payout is on 01.08.21 Documents sent on 03.08.21 also sent and also sent yesterday and I have just sent again and in spite of the confirmation in the chat, the document is there are still wanting the documents I have the chat history and also prove that I have sent it and that I have also been promised that it is ok
are the or the whole of the scatter & stickyw, casino something dubious for three weeks who have not been able to read my address or look over the document and the worst thing is that they have also lost my documents that I wonder about data protection is that is not to be excused because they treat my data carelessly, what does that say about this behavior
once deposited and won 100 € and they can't stand that money goes out of the casino,
I was so pissed off from this casino something should be closed.
I am written to by both of them that I should send documents. A few weeks ago I had the payment of scatters without any problems and now they also want documents for the stickywilds casino where there is data protection for the customer
If you want to wait for your money and want to be lied to in the chat, everyone can play there if you don't want a headache should avoid 100% people who don't understand are there and they have fun bullying the customer when all employees ask the same thing
chat conversation copy I can also like to post it, it's really ridiculous just to shake your head and also to laugh at what they all say about themselves
I can also send 1000 documents and they would not be able to read or check it and send documents that are lost? My opinion of this casino is not to be recommended.
it's a hundred euros and they cry like ................... think of something.
I'm pissed off at this Stickywilds casino staff finance department
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3 years ago
Hi Orhan,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite StickyWilds Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Translation
I received this e-mail yesterday that my account and the documents were verified but at the same time I got an e-mail that I should still send documents but did not go into the fact that the account is verified mine still has to look at the documents it is now slowly 4 weeks what should you say to such a dubious and competent casino you for me in my eyes I see that that is a cheat casino I can't say more about it and it is a guess it is not a statement because 4 weeks no casino has taken its time, I assume that the staff from Christine are not able to do it like that either lying to people cheating lying and not paying out the money
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3 years ago
Hi Orhan,
I'm afraid the best thing to do now is to find out what documents exactly the casino needs and provide them ASAP until we get a reply here.
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3 years ago
Translation
Yesterday I sent documents again because they wrote to me that they could not verify documents from 08/08/21 and 08/03/21 because a screenshot would be kinked corners and would be illegible. I wonder since when is the screenshot that the corners can be creased So such a stupid excuse, I didn't care I sent the documents PDF file now twice in the chat that they will work on it very quickly I then asked him it's been almost four weeks now you can't even pull your finger if that goes faster because they say we are very fast but you can see that with how fast they are now they refer to the fact that checking the first documents can take up to five days after verifying it can then take another three to It takes five days for the money to be transferred so in the end this casino is a shitty shitty casino that's my honest opinion they email me that Account would be verified and then they say it was an erroneous e-mail and I am sending my documents like this and they will only take the right to verify the documents in 5 days. I already know that they will come afterwards and say we accept this document Do not send us new documents because you do not see a way to make up for your mistakes in the chat, the staff are the last one anyway, it is really a very dubious casino that has not earned any points but should receive minus points State is properly monitored I will still post chat history as the employees contradict each other because you have something to laugh about and that should be a deterrent to this casino I ask you do not play in this casino please you will have losses ever will black annoy you you will wait almost a month or even longer for your money in which your target l is so that you can cancel the money and continue playing so that the money stays in the casino it shouldn't go out that is the goal of chat staff casino I have never had so much headache in a casino as in this one
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3 years ago
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Chat history since 08/08/21 want to verify today 08/19/21 very fast process 🤣😂🤣😂🤣
Have stomach pains with laughter.
Watch out at Casino Stickywilds & Scatters Casino.
I have more chats that I will put in, as they are to me, so I will be to them.
Fortunately, this is a very quick and easy process and we are here to help you.
After checking your account, we discovered that there are still some documents missing. These can easily be uploaded by following the links to ours below:
Proof of address (dated within the last six months)
Unfortunately, we cannot process any of your withdrawal requests until your account is fully verified.
Should you need further assistance, please remember that we are always here to help.
Thank you for your cooperation
Kind regards, the stickywilds team.
Note: This e-mail address is unoccupied and cannot therefore be answered
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3 years ago
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who will be smart out of this casino want the PDF they send then want to send the screenshot again both then definitely want something else I bet with mur for 100 € what I will burn
The documents I sent were from June and they were three months old and they really don't know what to say anymore
As I can see, your proof of address was rejected because it was unfortunately older than 3 months and therefore could not be confirmed. Your documents must not be older than 3 months so that they can be confirmed: smile:
5:21:09 PM
Please send the proof of address back correctly to the e-mail: smile:
5:21:31 PM Orhan
it is never three manate common
5:21:41 PM Shley
Unfortunately it was too old.
5:21:46 PM Orhan
sent from august
5:21:48 PM Shley
So unfortunately older than 3 months
5:21:51 PM
therefore please only pay attention to it! : smile:
5:21:56 PM
Is there anything else I can help you with? #
5:21:58 PM Orhan
1.06 is now less than three months
5:22:39 PM Shley
Then please send it again.
5:22:54 PM
Is there anything else I can help you with?
5:22:57 PM Orhan
I don't think you can read
5:23:10 PM
top left corner there is no kink
5:23:37 PM
there is the date
5:23:44 PM
01.06-16.06
5:23:55 PM
it is pure chicane
5:24:11 PM Shley
Yes, perfect, then please send it again, please make sure that all 4 corners of the document are visible. Then it should be accepted as long as it is not older than 3 months.
5:24:28 PM Orhan
really behaving like that is in my eyes ......
5:24:29 PM Shley
Is there anything else I can help you with?
5:24:30 PM Orhan
pdf all corners can be seen there
5:24:58 PM PM Shley
PDF of what please?
5:25:06 PM
It just needs to be a photo proof of address
5:25:13 PM Orhan
it's just one more excuse of yours
5:25:14 PM Shley
PDF of what please?
5:25:19 PM
It just needs to be a photo proof of address
5:25:21 PM
a current proof of address in the form of an ancillary costs or salary statement
5:25:30 PM Orhan
I got an email that it should be in PDF
5:25:50 PM Shley
can you send a screenshot of it?
5:26:00 PM Orhan
they say it shouldn't be a pdf
5:26:04 PM PM Shley
can you send a screenshot of it?
5:26:08 PM
Only the account statement generally has to be in PDF format. Orhan
5:26:16 PM
The rest in photo format
5:26:20 PM Orhan
I am now directing this to guru
5:26:23 PM Shley
Understood. Have a nice evening
5:26:29 PM Orhan
once like this once like that
5:26:30 PM
the same person writes that to me
What
5:17:51 PM PM Shley
Sticky Wilds will definitely be able to help you with that.
5:18:06 PM Orhan
was not over yet
5:18:10 PM Shley
No documents are currently required here.
5:18:12 PM
But I do
5:18:15 PM Orhan
but what I do
5:18:26 PM Shley
Feel free to contact Sticky Wilds Orhan. You also received the email from this. Have a nice evening!
5:18:42 PM
now the chat has also been completely removed and can no longer be reached
Edited
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3 years ago
A very good morning to you Orhan,
I hope you are well and you have had a pleasant weekend.
My apologies for the delay in processing the withdrawal, unfortunately we are required to abide by various laws which are put in place to protect the player as well as ourselves, which can make the process seem more frustrating than it needs to be.
Would you please be as kind to confirm whether the issue has now been resolved for you? If not I will be more than happy to assist.
I look forward to hearing from you in due course, wishing you a pleasant day in the meantime.
Best wishes,
George
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3 years ago
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Yes, my account verified that they made the payment, the payment is on its way as long as it is not in my account, it says that my money has not yet been received, but as soon as I have it, I will let you know, thank you again for your effort at the casino, I understand I don’t want to have one PDF file but have an image file but they cannot say that together well the main thing is that I get my money and I don't care about the rest, I thank you again for your effort
thank you for the effort
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3 years ago
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Hello George, it may be that it takes longer I understand,
but as you may know that the chat was / is a very bad piece of information.
Asking the documents is ok which format PDF / image format? that it doesn't say from chat and the documents are sent to three email addresses, there is no answer?
documents are verified in 5 hours and reading them for a week was not ok,
and the excuses in chat and having fun that was outrageous
I RECEIVED MONEY YESTERDAY BUT I DON'T THANK YOU
WE CAN CLOSE THE CASE AND WE WILL DEFINITELY NOT PLAY FOR YOU ANYWAY
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3 years ago
Hi all,
Thank you for your replies.
Dear Orhan,
I'm glad to hear that your account was verified and that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
