HomeComplaintsStellar Spins Casino - Player's asking for a deposit refund.

Stellar Spins Casino - Player's asking for a deposit refund.

Amount: A$50

Stellar Spins Casino
Safety Index:Low
Submitted: 17 Jul 2022 | Case closed : 01 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Australia is asking for a deposit refund and he would also like to close his account. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago

I would like all my deposits returned please and my account blocked. Ty

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2 years ago

Dear Nortstarj,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify why you are asking for a deposit refund and account closure?

Have you tried contacting the casino regarding this issue?

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Nortstarj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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