The player from Germany is criticizing the maximal cashout limit. The player's winnings were capped in accordance with the bonus T&Cs, therefore we were forced to reject this complaint.
StayCasino - Player’s winnings from a bonus were capped.
Amount: €1,378
StayCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello I used a 150% bonus at STAYCASINO. That looks like n1 company. 30 euros paid in. 3750 Euro Wager done. Paid see screenshot 1378 euros. 2 days later I got an email that I can only pay out 10 times the bonus amount, i.e. 750 euros. So the casino cheats me out of almost 50% of my winnings. They refer to the terms and conditions. I receive a newsletter from Staycasino every day. Does that mean every player who plays at Staycasino with a bonus from the daily newsletter can't win much? Then I can only warn every player to deposit at this casino. If a player wins 20,000 euros, does he get paid almost nothing? Of course, you can make unlimited deposits. I looked at other sites of this company, see screenshot ABBOCASINO. There is no mention whatsoever of such births. If Staycasino doesn't meet me. Do I need to contact the Twitch streamer who advertised this. And affiliate forums etc. to warn about them. For me, like at N1 Casino, it was a normal deposit bonus like at the related company N1. Why Staycasino doesn't include this condition in their newsletter with the code. Borders on fraud to me. Greetings Tom
Automatic translation:
Public
Public
2 years ago
Dear wennertom,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:
"The maximum winnings that will be paid out resulting from any cash bonus, cashback, personal bonus, free chip bonus (including, but not limited to Welcome Package, Weekend Reload, Special Bonuses for VIP Levels, Comppoints, Tournament wins, Lottery wins, etc.) will equal the bonus amount multiplied by 10 unless otherwise stated. Any winnings exceeding this amount will be forfeited upon withdrawal. Please note that until withdrawal of relevant balance is processed, funds on the balance will be considered a subject to maximum winnings rule."
Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but they are allowed to limit the winnings accumulated from them. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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