The player from Germany is facing issues with a withdrawal of €500, which the casino reduced to €100, claiming the winnings were from bonus spins tied to a deposit. However, the player asserts that the winnings originated from loyalty level rewards, which should not have restrictions. Despite multiple inquiries, the casino has not responded for over two weeks.
Staxino Casino - Player’s withdrawal is delayed and winnings are reduced.
Amount: €500
Staxino Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 19m 11s
Case summary
2 hours ago
Public
Public
5 hours ago
Dear Knochenfabrik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please post a screenshot of your bonus history here in this thread?
- Do I understand correctly that you currently have €100 in your casino account?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
