The player from Germany faced issues with a withdrawal of €500, which the casino reduced to €100, claiming the winnings were from bonus spins tied to a deposit. However, the player asserted that the winnings originated from loyalty level rewards, which should not have restrictions. Despite multiple inquiries, the casino had not responded for over two weeks. The player received a response from the casino explaining the withdrawal limit and agreed with their reasoning, leading to the closure of the complaint.
Staxino Casino - Player’s withdrawal is delayed and winnings are reduced.
Amount: €500
Staxino Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Staxino Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Dear Knochenfabrik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please post a screenshot of your bonus history here in this thread?
- Do I understand correctly that you currently have €100 in your casino account?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
