The player struggles to verify his account due new documents. The complaint was closed as the player stopped responding.
StarVegas Casino IT - The player struggles to verify his account.
Amount: €600
StarVegas Casino IT
Safety Index:HighSafety Index
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8.1
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hi, after withdrawal request I was asked to send ID and selfie with ID.
The account had already been verified.
I then proceed to send front side of document and selfie with documents in hand.
I send about 30 mails with legible photos that dispute me.
Now at the 30th they tell me that the document must be the usual one for opening the account, but as I indicated I lost it and making a new identity card changes the number.
I did however send a photo of the old one, as well as the new one.
I can send the complete conversation with the support, who after 30 emails containing about 60 photos from all possible and imaginable angles still disputes my verification.
Automatic translation:
Public
Public
1 year ago
Hello massikk,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with StarVegas Casino IT. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
