The player from Italy faces ongoing issues with StarVegas, as they repeatedly request documents for withdrawal and then ignore her or ask for the same documents again. This process has been dragging on for months without resolution.
StarVegas Casino IT - Player’s withdrawal is delayed due to document requests.
Amount: €5,600
StarVegas Casino IT
Safety Index:HighSafety Index
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8.1
StarVegas Casino IT has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
3 days ago
Public
Public
4 days ago
Translation
Hello, StarVegas is asking me for documents. I send them, and then they ignore me. After a while, I ask if they have approved them, and they reply that I need to send them again. This has been going on for months. Do I have to file a complaint to get paid?
Can you contact them?
Automatic translation:
Public
Public
3 days ago
Hello lanomaria180,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with StarVegas Casino IT. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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