HomeComplaintsStarVegas Casino IT - Player’s enquiring about withdrawal process.

StarVegas Casino IT - Player’s enquiring about withdrawal process.

Amount: €100

StarVegas Casino IT
Safety Index:High
Submitted: 11 Apr 2020 | Case closed : 27 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy is enquiring more information about withdrawal procedure. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

How come you don't pick me up

Automatic translation:
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4 years ago

Dear Teresa,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

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4 years ago

Dear Teresa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


 

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