Startbet.io Casino - Player's account access has been blocked.

Hello, everything was going smoothly with the platform until suddenly my access was blocked. I wasn't able to get in touch with anyone. I've already reached out and sent messages to the contacts I could find, but I haven't received a response yet.

Dear esteraraujosilva66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

Could you please confirm that the disputed amount of R$850,000 is correct?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela Kontos

Hello, I've been on the platform for less than a month, I've never verified the account if I'm going to send documents, they've never asked me until now, I played sports betting at the casino if I'm not mistaken, furtune, my winnings were accumulated without active bonuses and the amount was not is correct is 85.000.00 thousand the correct value...

Hello good afternoon

Thank you, esteraraujosilva66, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.

PS: I adjusted the disputed amount from R$850,000 to R$85,000.