The player from Australia had requested a withdrawal of $799.20 from StargoldAu.com nearly three months ago after meeting the playthrough requirements. Despite being informed that the payment would be processed without further delay, he had yet to receive his funds. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which had prevented further investigation into the issue.
Stargame Casino - Player's withdrawal has been delayed.
Amount: A$799
Stargame Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Stargame Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
yesterday
Public
Public
1 month ago
I deposited $50 with a playthrough and minimum withdrawal of $600 which I completed and met I submitted my withdrawal for $799.20 on the 5/7/24 and still have not received my payment almost 3 months on I was told on the 20/9/24 my payment would be processed without further delay that was 8 days ago now
The casino is stargoldAu.com
Public
Public
1 month ago
Hello Scotty1975,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stargold Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
