HomeComplaintsStargame Casino - Player's withdrawal has been delayed.

Stargame Casino - Player's withdrawal has been delayed.

Amount: A$799

Stargame Casino
Safety Index:Below average
Submitted: 28 Sep 2024 | Case closed : 24 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 week ago

The player from Australia had requested a withdrawal of $799.20 from StargoldAu.com nearly three months ago after meeting the playthrough requirements. Despite being informed that the payment would be processed without further delay, he had yet to receive his funds. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which had prevented further investigation into the issue.

Public
Public
1 month ago

I deposited $50 with a playthrough and minimum withdrawal of $600 which I completed and met I submitted my withdrawal for $799.20 on the 5/7/24 and still have not received my payment almost 3 months on I was told on the 20/9/24 my payment would be processed without further delay that was 8 days ago now

The casino is stargoldAu.com

Public
Public
1 month ago

Hello Scotty1975,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stargold Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

Public
Public
1 month ago

Dear Scotty1975,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
3 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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