HomeComplaintsStardust Casino NJ - Player’s withdrawal has been delayed.

Stardust Casino NJ - Player’s withdrawal has been delayed.

Amount: $2,600

Stardust Casino NJ
Safety Index:Very high
Submitted: 06 Oct 2022 | Resolved : 17 Oct 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from the US has been waiting for her winnings for over two weeks. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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2 years ago

I have not recieved a response back from this casino for over 2 weeks. There holding $2600 of mine I would like to withdraw. There has been a multitude of attempts to contact them with no luck. My email on there site is mo***81@gmail.com..


I would appreciate anything that can be done to help.

Edited by a Casino Guru admin
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2 years ago

Dear mothertheresa11581,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear mothertheresa11581,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

I after about 3 weeks just got my money. However will not use there service in the future. Thank you for your help ! 🙏

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2 years ago

Awesome news, mothertheresa11581. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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