Stardust Casino NJ - Player’s criticizing the verification process.

I tried to withdraw $3,500 to my paypal from Stardust Casino. They denied the withdraw and asked me to verify my identity. First off I currently have a suspended PA drivers license and cannot get a State ID because my license was expired when the suspension happened. I didn’t need to show valid ID to sign up or to deposit money. They do not answer my questions through email when i send them. they reply with the same email.

Dear Joshua,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino.

To conclude, without a valid picture ID document you won't be able to verify your account hence, withdraw your winnings.

Please let me know if this advice was helpful or we need to intervene. Thank you in advance for your reply.

Best regards,

Petronela

I’m still unable to even login to my account to withdraw it in smaller amounts. Is there a way for you to get them to unlock my account?

Sorry, we at Casino.Guru, have no ability to unlock your casino account. Once again, without providing a valid picture ID you won't be entitled to any withdrawals.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Joshua,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Thanks

Dear Joshua

Have you succeeded in verifying your account? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

I did not. I am unable to get a new photo ID since mine is suspended. idk what to do

Could you please elaborate on why your personal ID card has been suspended? Do you possess a Driving License or Passport?

My drivers license is suspended until September 2022, my license and ID expired just before I lost my license. I’ve been having trouble getting my state ID and PA isn’t really helping me out with the matter.

I see. As I mentioned earlier, without a valid picture ID you won't be able to pass the KYC verification, hence, to verify your account. I'm truly sorry but we won't be able to help you until you'll get any kind of identification.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.