good night casino guru team
i hope you will help me with my complaint
starda casino try to cheat me and do not pay winnings
i made deposit yesterday, when i saw good bonus at this casino. to get maximum bonus value i made 620 eur deposit and get 600 euro welcome bonus. After i tryied few games, and after may be two hours i had 2000 real balance without any bonus money. I picked my best slot GoldenFish and hit 4 golden fishes with maximum bet 125 eur. I won more then 30 000 euro. Trying to withdraw first i have to approve my crypto adress. Then casino asked me video selfie with document. I sent it and casino answered that i can make withdraw now, but in same time closed my account. Then they said that i need to make video call. I take my phone i try to make this call, but casino said that they can not make this call, and when it will be possible, they do not know. I try to add all possible screenshots about this complaint. Sorry i use google translate to write complaint, but i hope that you understand what i mean. I hope you will answer at this topic.
good night casino guru team
i hope you will help me with my complaint
starda casino try to cheat me and do not pay winnings
i made deposit yesterday, when i saw good bonus at this casino. to get maximum bonus value i made 620 eur deposit and get 600 euro welcome bonus. After i tryied few games, and after may be two hours i had 2000 real balance without any bonus money. I picked my best slot GoldenFish and hit 4 golden fishes with maximum bet 125 eur. I won more then 30 000 euro. Trying to withdraw first i have to approve my crypto adress. Then casino asked me video selfie with document. I sent it and casino answered that i can make withdraw now, but in same time closed my account. Then they said that i need to make video call. I take my phone i try to make this call, but casino said that they can not make this call, and when it will be possible, they do not know. I try to add all possible screenshots about this complaint. Sorry i use google translate to write complaint, but i hope that you understand what i mean. I hope you will answer at this topic.