Star111 Casino - The player's account got blocked.

Hello star111 I want tell you something about my block id,I just complaint against your betting site with rights which is I have.because you blocked my id unfairly.i reported my concern at cyber security office and take grievance report.

Hello Bharat009,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Star111 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When exactly did they close your account? Did you try to contact them to find out the reason behind the block?

Looking forward to your answer.

Regards,

Nick

Sir, mine is almost one year old, I have been playing for a long time, I won more than 11 lakhs in 10 days, and I appealed to withdraw the money, but the money did not come for 2 days, and on 29th 5 pm, my acc was blocked. I asked why my one was blocked so how come we check your bets but it's been more than 10 days but still no reply

Hello Bharat009,

Such checks may take up to 2 weeks and are quite usual in many casinos. Please be sure to wait at least until the end of this week for an update from the casino. Let us know if they would contact you let let you know anything about your account.

But sir you can't contact Star111 sir plz help me I have not played in any wrong way just play as it was meant to be played. Will my money come or not?

sir like this Star111, id blocked no trust and your customer lost like I didn't do anything wrong I played as per the policy and if I won more money then I closed the acc so no now plz give me my money The lamp.

Thank you Bharat009 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

plz sir help me transfer my money sir i lose faith in casino ma

Hello, Bharat009,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Star111 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Star111 Casino Team,

Could you please provide us with an explanation of the player's situation in more detail from your point of view? What next steps should the player take to get his account unblocked? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

sir this will take some time transfer my empty money

sir it's been 20 days but still no reply and sir mane is not even replying he blocked me from all care sir why should we play casino plz if you don't give us our won money plz sir now if u do something then i am left do

Sir i am playing supernova casino in star111 site.plz contact supernova casino my 11 lakh up money give me

Dear Bharat,

We are currently waiting for the casino's response regarding your issue. I cannot speed the process up.

Thank you for understanding.

Sir Star111 is not answering me now you have transferred my money to yourself.

Sir What happened to reply came from Star111

Hello, Bharat,

The timer will be extended once more and the casino will have another 7 days to respond. If the casino does not respond again after that, we will be forced to close the complaint as "unresolved" and the casino's rating will be affected accordingly.

Sir, the customer care of Star111 is not replying to me. They have blocked me from the message. Now you have to do something else, they are not replying to me. Sir, when I lost, I did not show anything to these people and when I won, I asked why I did fraud.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

If the sir id is not unlocked, then the money will be credited to my account. sir i lost over 5 lakh rupees then i won 11 lakh. Good sir transferred my money.

Hello, Bharat,

Some time ago, I noticed we have also another open complaint with the user having the same name and surname on casino.guru as you. This is the link to the mentioned similar complaint - https://casino.guru/star111-casino-player-s-account-has-been-blocked

Can you please rationally explain to me how is it possible that the other user has the same name and surname as you, but just a different username on casino.guru? In addition, this user stated the same Player ID and filled the same Player Email (except for the number in the email, but at the same website, containing your name and surname). 

Although this user did not fill in his Player ID used in Star111 Casino, he sent me a screenshot of his login, also later confirmed in his post, with the same Player ID as you filled in here, in this complaint.

It means that at least we are talking about the same player's account in Star111 Casino, but different emails.

Do you have more than 1 account in this casino? If yes, please, explain the whole situation in more detail.

I am looking forward to hearing an explanation from you soon.

sir there is no other id who mails you he is my friend he is helping me his name is anand se star111 my only id is bharat009.

Anand knows more about star11 than me, so I took his help, nothing else, just help me.

Thank you, Bharat, for your confirmation and explanation.

The duplicate complaint has been already rejected. It is forbidden to file multiple complaints on casino.guru of the same issue. From now on, I will reply only here.

I will set the timer again to the casino and we will wait for its reply. However, in the meantime, provide me please with the approximate disputed amount of your complaint, or confirm the one that is set for this complaint. 2 complaints have been filed on casino.guru regarding the same issue, but both complaints have different disputed amounts. It would be good to know the exact amount. It is not clear now.

Thank you for understanding.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Sir 11 lakh up money in star111 id.

Id name:Bharat009

Alright, Bharat, thank you for your confirmation. I will update the disputed amount in a while.

So, now let's stay patient and positive and provide the casino with a few more business days to reply. However, we should also count on an option that no one will contact us from the casino regarding your issue at all.

So sir will the money be withdrawn or not plz do something.

This is a question that only the casino can answer. Therefore, we are waiting for its response and explanation.

Ok sir.

sir since one month positive sir i took 7 lakh from market i need money plz withdraw me money.

sir what reply came or not from star111.

Unfortunately, no one from the casino has contacted me yet.

Sir then file a complaint and transfer my money to star111.sir you solve all the problem so plz solve my problem too.

Dear Bharat,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru