HomeComplaintsStar Casino IT - Player’s withdrawal has been delayed.

Star Casino IT - Player’s withdrawal has been delayed.

Amount: €148

Star Casino IT
Safety Index:Very high
Submitted: 20 Jul 2022 | Case closed : 09 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I have had a problem with star casino for years now. I have 100 euros taken from my account and the 48 euros left are blocked. The casino tells me that there is a dispute of 150 with PayPal but I have heard PayPal and there is no dispute what can I do?

Automatic translation:
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2 years ago

Dear carlop18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

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2 years ago
Translation

I have not requested the withdrawal. My account was blocked and 100 euros disappeared

Automatic translation:
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2 years ago

How long ago was your account blocked, please? If there's any relevant communication, forward it to petronela.k@casino.guru. Looking forward to hearing from you.

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2 years ago

Dear carlop18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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