The player from Italy has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.
I have had a problem with star casino for years now. I have 100 euros taken from my account and the 48 euros left are blocked. The casino tells me that there is a dispute of 150 with PayPal but I have heard PayPal and there is no dispute what can I do?
Dear carlop18,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
I have not requested the withdrawal. My account was blocked and 100 euros disappeared
How long ago was your account blocked, please? If there's any relevant communication, forward it to petronela.k@casino.guru. Looking forward to hearing from you.