The player's dissatisfied with the casino RTP as he believes that the casino has fake games. The complaint was closed as the player stopped responding.
StakezOn Casino - The player's dissatisfied with the casino RTP.
Amount: €5,000
StakezOn Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
StakezOn Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Ladies and Gentlemen
I have 3 accounts at 3 casinos with Winzon Group.
Stakezon, Iamslotty and ArmedBet. I played the most at Stakezon.
Well I know how gambling works, but now I have the feeling that something is rigged at these casinos. There has never been a really big win in any of these casinos.
Mom tells me in the chat the games have an RTP of 95-98, but the games themselves show an RTP of mostly 88-90.
Also, and here is my suspicion of fraud:
Sometimes, not always, multiple games are shown. So I'm looking for a game by name and get 3x the same game to choose from. I believe that in addition to the regular slots, fake ones are also deposited.
Sounds strange, but you win there remarkably rarely and little. It took me a long time to realize this, but something is wrong with these casinos.
Unfortunately I can't prove it. Maybe you can help me, I feel betrayed. I know that in the long run the house wins, but I know too many casinos for that. Winzon Group cheats. Is there a realistic possibility of getting at least part of my money back?
The amount in dispute is fictitious because I had to specify something.
Many Thanks.
Automatic translation:
Public
Public
2 years ago
Dear ramm85 ,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Can you please advise where did you see those RTP's of the games?
Best regards,
Nick
