HomeComplaintsStakers Casino - Player’s account has been blocked.

Stakers Casino - Player’s account has been blocked.

Amount: €56,000

Stakers Casino
Safety Index:Low
Submitted: 18 Oct 2019 | Case closed : 05 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

The player from Austria is not able to log into his account. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
5 years ago
Translation

!no payment!

Blocked account
no reaction to contact (both private and lawyer)

Judicial seizure undeliverable as the registration address is incorrect!

RIP OFF!!!

Automatic translation:
Public
Public
5 years ago

Dear Robert,

Thank you very much for submitting your complaint through our website. I’m very sorry to hear about your account being blocked. Could you please provide me with more information and details regarding this matter? Does the casino still communicate with you, but you can’t log into your account anymore? Did you receive any explanation from the casino, and could you forward it to me please? I would also like to know if any finances have been confiscated from your account. I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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5 years ago

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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