The player is complaining that the casino is not paying out any larger amount of money and that some of his deposits disapeared. The complaint was rejected as the player stopped responding.
Stake Casino - The player's unsatisfied with the casino's payout and deposit system.
Amount: €350,000
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Pay small sums nothing happens with large sums. Furthermore, money disappeared from the balance several times despite 2FA.
Automatic translation:
Public
Public
2 years ago
Dear Christian,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Before we would try to contact the casino let me ask you a few more question. Did you receive any money from the casino in the past? Is your account verified? How many deposits did disapear in the casino?
Also please if you have any other relevant document which could support your case or any communication between you and the casino - please send it to nikolas.b @casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Nick
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