Stake Casino - The player's requested a refund.

I put myself on a ban roughly a month prior to this and would only sign in to claim the daily rewards for having a platinum level 4 account. (Wagered in excess of 5million) whilst being from the UK. When reaching platinum level 2 I was assigned a host through discord, who asked me where I was from and I told him the UK. Asked me if it was nice living there and nothing else of it.

I suffer from ADHD and Bi-polar so side effects being extreme addiction problems, and now and then uncontrollable. So I looked for help to stop. and put myself on a ban. (Even registered to Gamstop to stop using fiat casinos too)

after the above conversation, (which I wasn’t asked or told about ANY of their in-built gambling problem tools) - I spoke to my VIP host Ishaan. who advised me I could either make a new account using false credentials since the first level of KYC is merely a screen and serves no actual fraud/ AML purpose just enables a player to play anonymously.

or) seek out someone in a legal place and pay to use their details.

Was made aware of I made a new account I’d loose my host Ishaan, until I regained the certain level. I opted for the first option, and made a new account. Neither option was "5 months left of your ban, you shouldn’t be gambling. Go seek help" or referred me to any gambling helplines. Just a new account, and continue to take my deposits.

over 30+++ deposits, and I lost absolutely everything. Borrowed from family, and deposited that too. After this I went to the live support and told them everything. How I shouldn’t even be gambling but I was advised that I could by Ishaan.

Then they closed my account for "violating terms of service" , but they violated their own terms and service by allowing me to deposit and play through hundreds of thousands of dollars,

my second account I lost $160,000 in a day. And not one person tried to limit the deposits. Tell me about "safe gambling tools" inside their website. Nothing. They exploited me as a self confessed (to them, and the world) gambling addict when I have certain bipolar swings.

I hate it cause I can’t control it. This website claims to hire blockchain experts; which would know I’ve never tried to hide my deposits and 80% come from a uk Binance crypto account. All traceable back to uk account. Stake knowingly allow deposits (still to this day) from UK and more important problem gamblers.

they say there’s no help "once you’re caught" , but in this there’s no help until you’re bankrupt and then they close your account and remove access to conversation history. (Admittedly after refusal of helping a problem gambler and patronising someone who says their option is su-cide as I was able to spend over £130,000.

I just want a total of my deposits back on the second account after them knowingly receiving deposits despite knowing I was a problem gambler, from the uk.

total deposits - win = £100,000 roughly.

account name in dispute:

Dumbmotherf

(Very fitting, I know)

All forms of complaint internally have been made, no one wants to help even a single dollar.

Hello StonedTwat,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.

When was the first time you mentioned that you have addiction to the casino? Did they do something at that time to prevent you from further spending? Did you already contact them as well regarding your deposit refund and if yes, what did they respond?

Looking forward to your answer.

Regards,

Nick

Around 4-6 weeks prior to ultimately excluding I mentioned to chat and to my host on multiple occasions that I was struggling. There’s also a few conversations on their live chat after panicking/ worrying about losses when I’d be in chat begging and pleading them to "help me" cause even when I was loosing I couldn’t stop myself depositing "I allowed myself to do this" I’d say. At the time I was having family difficulties which my host (VIP host on discord was well aware off),

This is a problem with Stake, if you’re a high roller - or had account long enough to level up to the point of having a Discord Host (currently platinum level 4 to get a host) when The host is online you don’t talk to live chat. Since "he’s their to help you" so he was first point of call when he was online. I told him multiple times I was struggling with life, (not just gambling but my bipolar I have severe depression which is what the medication is for) struggling with gambling was something new that I was facing which is why I was having 18-30 hour sessions at some points. But they don’t encourage safer play, they don’t try and navigate you to the safe gambling tools.

never once was I told about safer gambler, just reminded that all slot games on stake are set to highest RTP possible and their in house games use a probably fair reverse-able seed that any one can check … not once did they tell me about the tools/ deposit limits/ time limits on their end. If I had ever known about the deposit limits I’d have set myself daily limits and never allowed multiple deposits a day. Anything. (Especially after banning myself) but multiple days I’d have 10-15 deposits in a single night and never set off any sort of warning or notice in-side stake.

I have long emails from Stakes complaint teams, explaining to me how I’ve broken rules of my own self exclusion, broken rules of signing from the UK and breaking terms by not disclosing mental health which I had set myself to excluded - and Stake advised me away round it. (ANY other casino I tried to play at after the exclusions I set I was told there was nothing that could be edited to change it they aren’t allowed to as per not only their morals of not betraying problem players, but also their license contracts prohibit reducing exclusion periods)

can forward them over. Or upload here but would be multiple screenshot on the single message?

So in short (sorry for the lengthy replies)

1) around 4-6 weeks prior

2) no prevention set, no one telling me about safe gambling options - deposit limits, time limits etc. No preventative measures taken or offered.

3) contacted multiple times regarding help/ reimbursement/ gambling advice going forward, on just about every Avenue I could find on their website. Live support, tried contacting my old discord host, emailed both Support @ Stake , and emailed Complaints at @ Stake , and seemed the only one to offer any advice was from Support @ Stake UK. Who just advised the NHS has great help with gambling addiction but couldn’t do anything in regards to fighting for refund since they’re a separate entity to Stake.com crypto.

thanks for reply.

Also, just to add. Literally the day before this (24hours or less)

I asked Stake live support for a line of credit since I didn’t have access to my crypto/ money. That’s how addictive I am. I asked live support for $2000 balance so I could play!

told them I had urges to play, and even then I wasn’t told about any gambling tools. No safer gambling links. Nothing but refusal of credit, and less than 24hrs later I lost ;

178,000 XRP

1.15 ETH

0.3 BTC - total value over £130,000

I would just like to point out that Ed has been made aware of this himself and offered me $50 in a currency of my choice.

Thank you StonedTwat for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

thank you.

im more than happy to upload and share copies of the deposits since no body has asked and I’ve seen other complaints one of the first things asked for is the proof of deposits?

you’ll see on days that I’ve let me self down and have into gambling there has never been a successful "one deposit" every time is multiple multiple deposits - up to and over 10 in each session.

Their false claims of they encourage responsible gaming is clear as day when you can see Trainwreck doing 30+ hour streams and not showing a single emotion that translates to "having fun".

Was extremely disappointed how I was treated by live support and even more insulted with Ed offering $50 after being allowed to spend $160,000 on the worst customer service I’ve experienced, what’s the next step please Branislav?

To add to this;

just reading your previous complaints of Stake:

Failure to perform the required KYC, CDD and AML checks. Required by Law and License. I was able to sign up to Stake, deposit in excess of £130,000, withdraw in excess of £33,000 and wager over $1,000,000 in a 2 month period without any identity verification checks being carried out. I have made stake aware of this in the prior disputes so they are well aware of this being an issue for self excluded patrons not being identified and they are well aware of what needs to be done to comply with these requirements. Further to this; I’ve never once hidden a crypto deposit through any tumbling services and always deposit by accounts owned by me, here in the UK.

Stake shows a complete disregard for the protection of self proclaimed vulnerable customers, including not explaining about safer gambling tools like deposit limits or time restraints..

It is clear that Stake are completely ignoring their responsibilities, and making false claims in regards to hiring blockchain experts for the intent to stop multi account policies etc etc. with regards to not only vulnerable customers, but all players being allowed to sign up with zero KYC checks. Stake doesn’t do their part of checking for self exclusions and KYC, AML and CDD policies. If Stake were doing their bit to ensure T&S weren’t broken, I’d not have been able to deposit over £100,000 and wager over £1,000,000.

a). Deposit addresses all from the same accounts. Their ‘experts’ should have picked up on these ‘multiple account deposits’

b). Deposits of over £10,000/£20,000 with absolutely NO KYC request from Stake confirming I can legally play these funds, no AML warnings attached as required by their license and law in Curaçao.

c). If their live support didn’t tell me to contact my VIP host to see how to get around my self excluded account being reopened I’d have understood. Hearing a way round is not looking after your vulnerable players.

Hello, StonedTwat,

I am sorry to hear about your unpleasant situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Stake Casino's representative to join this conversation and participate in the resolution of this complaint.

In the meantime, StonedTwat, please send me the conversation, in which the casino's representative advised you, on how you can continue playing in the casino despite your being self-excluded. You can send the screenshots/data to my email address (branislav.b@casino.guru).

Dear Stake Casino Team,

Could you please explain and clarify the player's situation from your point of view? How is it possible that the self-excluded player was able to deposit and lose such an amount of money?

Thank you in advance for providing the information.

Dear Casinoguru,

Following StonedTawt complaint, Stake would like to clarify some of the allegations made by the player and present its formal response to the complaint.

StonedTawt open his first account ("StoneTwat") at www.stake.com on the 15th of May 2021 and upon the registration, it has declared that he was accessing and registering at www.stake.com from a jurisdiction where it was legal to do so. It happens that when we found out that the player was from a restricted jurisdiction, specifically the UK, we blocked the player due to breaching the Clauses 5 (4) and 11 of Stake Terms of Service.

After the player was blocked, the same come to us requesting us to find a solution for his block since he wanted to continue to play. However, due to the fact that it was not possible, we always informed the player that he could not play at www.stake.com and that he would have to register at www.stake.uk.co, since this was the website that had a UK licence. Accordingly, it is not true that we have ever advised the player to use VPN since Stake is against VPN usage.

Since the player was not able to continue to play at www.stake.com, on the 7th of February 2022, it opened a new account ("dumbmotherf") at www.stake.com by providing fake identification information and identifying himself has to be Mr. Anon Ymous and resident in Toronto, Canada. This unable Stake to link the player account "dumbotherf" to his previous account.

However, due to signs of gambling addiction, Stake intervein and decided to block the player account on the 22nd of February 2022. At that time, Stake still did not know this was the alt account of "StonedTwat". Only on the 5th of March Stake was able to connect the accounts, when the player while trying to claim a bonus and requesting refunds confessed to one of our Customer support agents that "dumbmotherf" was his alt account of "StonedTawt".

According to the above, we understand that the player is not entitled to any reimbursement, since the same continuously breached our Terms of Services intentionally by:

• Registering from restricted jurisdictions – Breach of Clauses 5 (4) and 11;
• Opening multiple accounts – Breach of Clause 11;
• Providing fake identification information to slip through the controls net – Breach of Clause 4;

For last we would like to notice that after performing an assessment on the communications exchange with the player we can confirm that the screenshots of the communications exchange with our agent are manipulated and such conversations never existed.

Best regards,

Stake 

That is complete bullshit.

Stake admitting I was self excluded and shouldn’t have been able to bypass any deposits …

If you didn’t take away my ability to view conversations I’d have been able to video directly from your website.

Ive never doctored anything. Can see the proof as it’s a screenshot from my phone folder 👍

Account: StonedTwat - self excluded

2nd account: after conversations with Andjela stating to talk to my vip. Not a edited picture at all. Completely raw unedited screenshot.

When did you "inform me" of Stake.co.uk ?

that’s a false claim, and I had told you I had registered for Gamban so why would you be "informing me of uk casinos" ?

Due to signs of gambling addiction you decided to close my account ???

Are you joking , this again is false claims !

I asked you the day before to borrow $2000 credit so I could play … you never banned my account?! Don’t lie …. Where is your proofs ??

What are stake paying "blockchain experts" for if they can’t keep an eye on deposit addresses??

ive never hidden a deposit. Blockchain is public, all information available can see "uk Binance"

Signed in on my phone. Recorded a video of conversation history.

refreshed the page. Opened message through their messaging system. There is NO false photos at all

LIERS.

Branislav -

I have forwarded to your email, a couple videos of live screen recording. Including refreshing the page so you can be sure there is no falsely "manipulated conversations"

including new conversations with Danica.

I self excluded my first account; not banned.

Confirmed in email ^

During ban I got urges and came back; asked chat and got told to talk to Ishaan. (The apparent fake conversations above)

Told new account would bypass since it isn’t monitored. (What’s the name on my StonedTwat account? Anony Mous too. Since it’s what I used last time too. You couldn’t link account, even though the deposit addresses are the same? The name was the same?

Had family assistance so didn’t have access to my ledger/ Crypro. Asked Stake for a front of $2000; due to urges to play - which was explained this isn’t offered by stake ; and was never offered safer gambling tools or my account wasn’t restricted for obvious addictive behaviours. (Asking casino for a loan, hello? Addicts ask for drugs on front, don’t get first time users asking for a front cause they have urges)

Managed to sneak to where my family had hidden my stuff, and I got access to my account and deposited and lost every penny.

Due to Stake being negligent in protecting obviously addicted players.

can upload the proofs of me asking for it too.

Dear Stake Casino,

Could you please provide me with the following information?

• Personal details filled by the player in Stake casino - for all of his accounts with clearly visible account names with registration dates and times
• The player's confession about the connection between the mentioned accounts
• The player's claims about his gambling addiction and the support's communication informing the player about self-exclusion/ban
• Communication, where it is visible that a casino representative advised him to register at .co.uk domain
• Data that proves the player registered and played from the UK and used a VPN to be able to do it

We would appreciate it a lot if we could see everywhere the dates and times, and the player's account name.

I am aware of the difficulty of my request, but after providing this data, we can move forward significantly.

I am really sorry, I forgot to provide you with the necessary information.

It is possible to share the data/documents directly here, with your reply, or by sending them to my email address (branisav.b@casino.guru). Please be aware in case of sharing the data directly in this open thread, all sensitive data are hidden from the public.

Dear Branislav,

Sent you an e-mail with the requested information.

Best,

Stake

Greetings all,

Thank you, Stake Casino Team, for your email and data. I will discuss this case also internally with my team.

Dear StonedTwat,

After gathering all the necessary data and information, I would like to summarize it and ask you a few questions.

These are the facts:

• false/fictitious data filled in the registration form, including personal data and location (VPN)
• using multiple accounts for playing in the casino - the account in question ("dumbmotherf") is at least the second created account by the same person
• bypassing the casino's settings and restrictions to be able to register and play in the casino
• inability to pass KYC at the casino - "used stake for anonymity"

Do you realize that by performing these acts you committed a serious violation of the casino's Terms and Conditions?

In addition, you claimed that you used Stake Casino for anonymity. It is a casino that requires verification, at least upon withdrawal request. If you did everything to bypass and avoid possible revealing of your identity, how can you claim that the casino should have revealed your identity before verification would take place when it was not possible?

How do you imagine the whole situation and its solution, please? Playing in the casino without a chance to lose your deposits? On the grounds that you have violated its Terms and Conditions?

I imagine the whole situation to be like this:

1) Watching my favourite streamers and the casino owner stream using VPNs, influencers being in America and being sponsored - I will admit I didn’t think to check if VPNs were accepted. 

2) when knowing that these favourite streamers couldn’t have been honest in their KYC it leaves people like me to use "Anony Mous" details/ fake details too. 

3) "inability to pass KYC: used Stake for anonymity" yes by this: I attempted to put my details and United Kingdom wasn’t on the list. Hence why I said "from a restricted country" in the same sentence. Then offered options and took the option to make a new account.

4) Anyone can put any detail on the KYC level 1; it should be the blockchain that’s checked - Stake claim to hire experts to monitor the blockchain. In Crypto your wallet address is as strong as your ID since it can’t be changed and isnt some thing that change hands. Your wallet is your wallet. For a crypto casino to claim they’re responsible and look after players; but don’t do simple monitoring of their KYC level 1 the only way they can offer true protection is monitor the blockchain..! Which they claim they do..!

5) When asking support for a loan of $2000 as I had spent all the money way I had access too and couldn’t get to my ledger as I put it at my parents house and I really wanted to play.. I’d expect a casino with morals to offer some kind of help to a player showing addiction, such as temporary shut down account, offer some kind of safer gambling tools or as Stake claims to do; shut down my account when showing any signs of gambling addictions, instead I got "you must know we can’t do this for you"

6) "playing at this casino without a chance to loose deposits" of course not. If Stake had recognised my addictive behaviour by asking for a loan the day before, my account would have been limited and I’d have had a sense of realisation again that I need to stop. That night I asked and Stake refused to loan the $2000 I couldn’t sleep and drove to my parents to swap my ledger over so that I could gamble. That’s how powerful this disease is, same as anyone with an addiction you can set yourself as many limits as you want; but if the dealer continues to offer games an addict is going to take them.

If the dealer realised "this man needs help who asks a casino for a loan" … then I wouldn’t be in this position.

7) I fully recognise and admit, same as I did previously - I have a severe gambling addiction and some of this fault is on me: but the way Stake support has let me down and not offered any kind of safer gambling tools after obvious signs of addiction, and continues with not monitoring its KYC properly, not watching the blockchain appropriately to see if there’s multiple accounts linked to same players cause anyone can write whatever they want on the KYC.

8 ) Stake has made it impossible - literally impossible to block yourself from this website - by the evidence above -

An addict can change location on VPN and re-register using either the same or different name; and can even keep your deposit address the same since Stake fail to pick up on this even though it’s the only way to regulate a crypto casino keep a check on deposit addresses…

Where is the help for players?!

Stake not sticking to their T&S,

But using T&S against players with legitimate concerns of being let down by Stake and taking advantage of my addiction. Why wasn’t my account locked after asking for a loan I don’t understand -

"For instance, the CDD requires users go through Stake’s customer identification program (" CIP "). The CIP consists of procedures for:

Collecting baseline (e.g., wallet address, email address) information at account creation through Stake’s user onboarding portal."

TOS: States they collect wallet addresses. Crypto wallets, as Stake knows - shows the true identity in a digital form of the player. No one else can send transactions "in your name" it works like a bank card. Deposits can be prevented and addresses blacklisted to prevent abuse.

-

When my deposit addresses were collected and stored for account recognition; why wasn’t this second account flagged for "breaking TOS of multiple accounts" and I was able to deposit over 35 times on my second account "dumbmotherf" without triggering a system/ blockchain analysis to look into this possible "multi account" problem ?

I never tried to hide deposits through intermediate addresses and always deposited from my wallet to casino. This is public and can’t be denied. Even if your live support and TOS claim "You are unable to have one deposit address for two accounts." It’s proven you can.

I’ve been struggling with heavy addiction since October/ November of last year so self excluded and let family take control. I had some money locked in to yield farming on Binance and had some available money so immediately deposited and lost, still had the buzz so asked live support for a $2000 loan - wasn’t treated with the duty and care you’d expect from a casino promoting responsible gameplay - no account restriction set, no talk about safer gambling tools available on website. Just total neglect to realise addiction behaviour. tried to sleep but couldn’t cause my addiction took over, I drove across the country to go to my parents and steal my crypto hardware wallet to make another deposit , and another , and another and lost $138,000 (178,000 XRP / 0.4BTC / 1.1 ETH and the original $600 probably in XRP)

If you’re not following terms and service and keeping raw details of original deposit addresses that you mention in T&S, and you -also know how flawed the KYC level 1 is due to being able to literally call your self "Big Balls" , "Anony Mous" "Sex offender" literally any jumble of words - you know yourself since high level influencers such as Trainwreck has advertised your site to millions of people whilst living in the USA before moving to Canada. Instead of a ban he got a multi multi million dollar sponsorship to exclusively play at stake, 

"You are unable to have one deposit address for two accounts". 

Prevented by whom? Or what?

The only real way to monitor, and keep an eye on problem gamblers/ bonus abusers/ chat abusers/ multiple accounts/ real AML is to actually read the blockchain. I know my deposit address is saved by Stake somewhere , but it doesn’t nothing to prevent addicted players to continue playing. This is where stake neglects addiction.

Stake knows players use VPNs, Stake knows how unique and personal to one person a Crypto Wallet is. Anyone can bypass the KYC with any false information - as popular streamers openly promote and Stake doesn’t do anything to ban or stop this happening - only bring it up when a player has an issue ;

By that logic, and stake not actively keeping check off the actual deposit addresses cant you see how rigged it is that there is no help for addiction players ?

If I had been handled fairly and responsibly when asking for a loan, after loosing $600 and urging to continue playing I would have set deposit limits to an affordable loss, instead I was neglected and told nothing. Even if I was told about deposit limits, I wouldn’t be in this mess.

Stake claim to monitor the blockchain for deposit addresses and it’s part of there raw data kept as part of "KYC".

1) how was I able to deposit over 35+ times without a warning yourside if deposit addresses are stored for this reason??  

2) what duty and care does Stake do to ensure their staff are able to notice obvious signs of addiction and prevent players from loss of finances or life? And why wasn’t asking for a loan seen as addiction behaviour??

3) what is the policy on picking who gets a pass for breaking rules, such as TrainwrecksTV, and then those who are penalised by following instructions of live support, to contact my host, and then my host advising to open a new account whilst under self exclusion for addiction? No care for addiction player.

4) if KYC is made to be so easily passable that popular streamers can sign up, promote and withdraw millions of dollars - without Stake publicly making an example of this and freezing streamer accounts to put the very serious word out that VPNs/ lying on KYC are real breaches of "TOS" by casino; instead Stake pick and choose who to allow to break TOS. Including when it’s okay for them to breach their own TOS.

Not sure if it’s the employees or site design that make it possible not to detect flagged deposit addresses

Hello, StonedTwat,

I cannot see anywhere in this open thread a conversation supporting your claim that the casino's representative or a VIP host (Ishaan) advised how you can continue playing despite the closed account. If I overlooked something, I will be glad you can correct me. You were advised to use the UK version of the casino.

Regarding VPN use, if you did not know about it, it does not entitle you to use it at all. If the UK was not on the list of allowed countries, it means the players from the UK are not allowed to play there.

In addition, it depends also on the license. It is not an industry standard that casinos perform KYC upon registration or right after making deposits. Also, responsible gambling tools are usually visible and available on the casinos' websites to all players. You can find all necessary information about RG tools there.

Let me please ask you one question. Do/Did you have any valid contract with Stake Casino or anything like that?

Branislav; I unfortunately didn’t actually have any archived copies of any conversation with Ishaan at all and I requested these from Stake Casino on live support previously. I’m also worried about disclosing this to Stake since they can fabricate any document they wish since they won’t share with me anything.

I also didn’t think I’d ever find myself in the position of needing to make a claim against Stake; especially when I was hoping to stop gambling.

I only managed to get the screenshots of conversations with live support since I still had access to my account, (that they apparently banned?)

Then when Stake falsely accused me off doctoring evidence I sent you recordings of me refreshing the page and opening my messages from support, namely Andjela who advised I found out options as they didn’t want to loose a high rolling player who accepted problems with control, instead of stating "we take our terms of service here at Stake seriously, and we can not or will not make acceptions for any reason" or "at Stake we pride ourself in providing safe, responsible gambling. Please continue your ban and find a new casino since we can’t accept you here at Stake due to breaking terms of service".

Regarding VPN use; based on the adverts that they pay for (in terms of streamers abusing VPN usage, abusing false KYC credentials and advising others how to pass. TrainwrecksTV leaked conversations by xQc) with Stake allowing all of this to happen;

also a quick Google of the question "does Stake allow VPNs" takes you to Stakes official forum; again run by "Stunna" who claims to be co-owner. There it’s openly discussed that useage of VPN is okay. If this was a serious betrayal of terms of service, it should be made more apparent. Streamers should have been penalised instead of paid millions to promote to easily influenced players. (Never so much as bought a scratch card, until weeks of watching Trainwreckstv spin slots then I became an addict. Advertisement through a streamer breaking rules with no sanctions makes impressionable people think it’s fine.)

An excuse of negligence on my half, for following others. But Stake should have backed up their claims of VPNs not being allowed by publicly shutting down streamers that openly break terms accounts down.

(Would have responsibly put a lot of us players off if we seen sanctions imposed for violating terms and using a VPN)

Similarly, if I send you crypto currency from my UK registered Binance account; when you check the btc transaction it shows it came from Binance UK. Those blockchain experts can’t be that bad they miss this obvious sign from the very first deposit that I’m a player from the UK? Or my first withdrawal; maybe even the first time I told support or my first time Ishaan asked how I liked living here. As with the conversation above, Stake don’t mind where you’re from and continue your play unless you develop an issue then they use the "breach" to shut accounts.

I may have used a VPN but I never used a transaction mixer to hide my deposits from an exchange. Deposits addresses are monitored to reduce the risk of potential AML using Stake. Or so they claim in terms.

When you state I was advised to use the UK casino, when are you claiming this statement was made to me? As this wasn’t mentioned to me until the end of March this year in an email from Stake.Support telling me to play at Stake.Uk.com after telling them how bad my addiction is they offer a different casino,

As a responsibility to players, and themselves - monitoring the block chain, (as per their claims in the terms of service) should be number one when dealing with a casino that doesn’t have an appropriately monitored KYC procedure actively in place.

Due to the accusation that Stake claimed I used false images are you able to disclose information they’ve shared so I can validate if it’s true or not, please. I find it strange that Stake took this approach and I’m curious if they’ve edited or created conversations, which is why they tried to play this card. it’s hard to think of a reason when they can full well see my conversations on their end. I find it odd.

Branislav, I’m confused what you mean by contract? I am not, nor have I ever been affiliated by Stake to promote them in any way shape or form, if that’s what you mean.

Id be happy to sign a contract that says I’m never to use a Stake product again due to life time restrictions set in place, or something similar. I’m just a victim of the influence streamers have on impressionable men suffering with bi-polar depression disorders. But no contracts with Stake.

Thank you.

Can you please send me a link with the information about the "blockchain experts" on the casino's official website and explain to me where exactly I can find this part?

I would highly appreciate it if you can send me only a link and navigation in one sentence.

https://stake.com/policies/anti-money-laundering you may need to use the drop down and switch from terms and anti money laundering.

"5.Know Your Customer and Transaction Monitoring"

+

"B. Enhanced Due Diligence and Ongoing Monitoring"

+

"Transactions Monitoring" - all of it not just the quoted underneath. That just highlights the

(Chainalysis Review. Every single crypto deposit or withdrawal both indirect and direct will run through Chainalysis and reviewed for signs of fraud or suspicious behaviour) - due to the nature of public blockchains; blocking deposit addresses upon deposit is the only way to keep problem players being abused by a relaxed (arguably unchecked KYC procedure) - or players abusing the casinos terms - thus protecting the casino,

I mentioned in messages above that I never once hid a deposit address, no middle account either, all deposits are accounts I own -

Ive over 35+ probably more towards 50-60 deposits on the second account.

"Also, if we have suspicions or further investigation provides evidence that you have actively attempted to disguise the source of your account or accounts, which affects our ability to block your account or accounts promptly, the company retains discretion to terminate or void any wagers you have placed and to take other appropriate action." Never hid or attempted to hide since I had no worry about making another account.

+

"D. Other Ongoing Monitoring Controls"

Dear StonedTwat,

Although something was already mentioned in my previous posts, I would like to provide you with a detailed explanation of the whole situation and inform you about our final decision.

"Blockchain experts" - we are talking about third party blockchain forensics vendors (for example "Chainalysis"), we can consider it benefit provided by the casino. The casino's license does not require any automatically performed verifications and/or controls upon registration, nor upon a deposit or after it was made. The casino verifies the players when the first withdrawal request is made. This is really common and within the casino's Terms and Conditions and it also meets the licensor's requirements. Chainalysis's explanation also says the accounts/payments are reviewed for signs of fraud or suspicious behaviour. If there was nothing suspicious, the casino did not have any reason to perform further investigation. Although you claimed you did not hide your deposits and crypto wallet IDs, players can have as many wallets as they want.

The account "StonedTwat" was banned, not self-excluded. The account "dumbmotherf" was closed due to gambling addiction signs that were identified by the casino during your conversations with the casino's Customer Support (CS). I cannot see anywhere that you would inform the CS about your gambling addiction or asked the CS to be self-excluded. Moreover, you were aware of the absence of the UK option in the registration form and that it is strictly forbidden to play from this country - this was already breached by the "StonedTwat" account.

Information about the UK version of the casino - I saw a part of the conversation, where you (as "StonedTwat") asked them when the casino becomes available in the UK, and whether you would have access to this account then. So, it is clear you already knew about the restriction at that time.

Asking for "a loan" - is nothing special, it is a common situation and players ask for these things very often, especially after higher lost funds amounts. Players usually ask CS for giving free spins, bonuses, free money, or cashback, a loan is not an exception. Players try their luck and try to ask casinos about different things. There are many "highrollers" and in case of a higher lost amount, it is hard for the casino to identify a problem. It does not have to mean a problem automatically.

Responsible Gambling and tools - the casino is not obliged to inform each player separately about its RG policy and available tools. All information is freely available to all players in the relevant section on the casino website. All players can read about it and all players can turn to the casino's CS if anything is not clear, possibly activate any RG tool.

Reference to the conversation with "Ishaan" who allegedly should have advised you how you can continue playing in Stake Casino despite the ban - you have not provided us with any evidence of this conversation until now. Instead, you provided me with the video of the same conversation with CS, where the CS's representative recommends you contact a VIP host to see possible options. This does not mean at all that anyone recommended you breach the casino's Terms and Conditions.

You did not know that the use of a VPN is prohibited - it does not mean you can use it. Each player is obliged to read the Terms and Conditions before accepting them during registration. The importance of this rule is the same as filling in the registration form with your real and true personal data or using only 1 casino account per player. Those are strictly applied rules within the industry standard. All these rules were breached. You knew this before you register as "dumbmotherf", and you knowingly violated them.

By bypassing the casino's system controls and restrictions you were able to register a new account and play there, which gave you a certain unfair advantage. Not to mention that you had already violated the casino rules with the previous account in the same way. You lost your money legitimately, as any other player. It is not appropriate to flaunt the casino rules after you knowingly violated them so you can play in the casino and lost - that is not how it works at all. In addition, none of your accounts has been verified. It has been made impossible by you, so the casino does not know your identity.

As for the mentioned streamers - if you know about the players using VPN and/or you are sure about cases when the casino's Terms and Conditions were breached and the casino is not aware of it, I recommend you to contact the casino's CS as soon as possible and provide them with details. If anyone is breaching the casino rules and the casino has not discovered it yet, it does not mean you are entitled to do it, too. This is just an example - If I know a person who stole something in a store and no one noticed it, it does not mean it is alright. I sincerely hope this analogy is clear.

Also, it is worth noting that you call yourself gambling-addicted. However, you mentioned it only in this open thread. There is no other evidence supporting the fact you informed the casino about it, except a complaint made from a completely different casino account and email (after the accounts were already blocked). Reasons for closing accounts were already mentioned above. Most of your statements about gambling addiction are not substantiated by any relevant data/documents, so those are just your claims and we consider them insufficient.

After gathering and reviewing all the necessary information we are rejecting this complaint as unjustified due to knowingly and multiple breaching the casino's Terms and Conditions - explained in detail above, in my previous post. You are not eligible for any deposit refund.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

In case of any questions, feel free to contact me at branislav.b@casino.guru.

Thank you very much, Stake Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru