A player from Bulgaria has accused the casino of rigging their in-house Blackjack game. The player claims to have lost a far larger number of bets than they statistically should have, resulting in a loss of approximately USD 30,000. The player emphasized the significant discrepancy between the casino's advertised house edge of 0.5% and the player's experienced rate of loss. The complaint was rejected as the player had no proof of his claim.
Stake Casino - Player suspects casino's in-house blackjack game is rigged.
Amount: $30,000
Stake Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
The Stake in-house Black Jack statistics showed that I have lost much more bets like I statistically should (0,5%). As a huge winning streak was supposed to come, this misled me to deposit and lose in total BTC worth around 30,000 USD! The 30,000 USD are unjustifiably lost and I want it back.
Below is proof why the 30,000 USD are unjustifiably lost:
Info 1)
If you take a look at my statistics here https://ibb.co/Hxf8NpR you can see the following total numbers:
Bets: 180,904
Wins: 78,285
Losses: 86,612
If we reduce the number of wins from the number of losses, we can see that I lost 8,327 bets (86,612 minus 78,285 = 8,327)
Losing 8,327 bets out of 180,904 bets placed = 4,6% of the bets lost.
Info 2)
The advertised house edge for the Stake in-house Black Jack is 0,5%, which means longterm I will lose 0,5% of all bets placed.
Losing 0,5% out of 180,904 bets placed = 900 bets lose.
If you compare Info 1) with Info 2), you can see that I lost 8,327 bets instead of the 900 bets I should lose = 9 times more!
While there is a deviation from the expected outcome, it can not be 9 times more after 180,904 bets!
Info 3)
When the house edge is 0,5% and you placed 180,900 bets, you will lose 900 bets and the remaining 180,000 bets are coin flips.
The remaining 180,000 bets are coin flips, because they are neutral and you will win 50% = 90,000 bets and lose 50% = 90,000 bets.
4,6% of the bets lost while I should lose only 0,5% means my experienced deviation of the 180,000 coin flips is 4,1%!
Now let's take a look at the standard deviation for 180,000 coin flips:
A) Standard deviation for 180,000 coin flips = 212 coin flips = 0,12% (In 68% of all attempts, the deviation is up to 0,12%)
My experienced deviation of 4,1% is 34 times higher than the standard deviation (4,1% : 0,12% = 34)
B) 3 times standard deviation for 180,000 coin flips = 0,36% (In 99,7% of all attempts, the deviation is up to 0.36%)
My experienced deviation of 4,1% is 11 times higher than the 3 times standard deviation (4,1% : 0,36% = 11)
Info 4)
The Stake bet transaction history only states 180,000 single bet events and no overview of my experienced house edge.
To get my experienced house edge from the bet transaction history, I would need to take a look at all 180,000 bets and calculate it manually!
If the cards were dealt fair and I lost only 0,5% of all bets placed while the statistics states that I lost 4,6%, then the Stake statistics is rigged!
In either case, the Stake in-house Black Jack system is provably rigged and Stake has to compensate at least the 30,000 USD I lost from my pocket.
Public
Public
4 months ago
Dear Stakevictim,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
Public
Public
4 months ago
Such a huge deviation from the standard deviation after 181,000 attempts is technically not possible and this proves that Stake's in-house Black Jack system is rigged!
Where is the license certificate for Stake's in-house Black Jack?
Where is the crypto currency online casino license for the website stake.com?
Where is the daily overview of how many times I played their in-house Black Jack, the number of bets I made and the prize money achieved?
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