The player from Poland is facing difficulties withdrawing money from Stake due to ongoing verification issues, despite completing levels 1 and 2. Stake is now requesting documents the player does not possess, and the player claims that the verification process is inconsistent with their country's regulations.
Stake Casino - Player's withdrawal is delayed due to verification issues.
Amount: $2,300
Stake Casino
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Case opened
Current status
Waiting for Casino Guru to reply
2d 3h 19m 40s
Case summary
5 days ago
Public
Public
1 week ago
Translation
Hello,
I am seeking assistance as I am unable to communicate effectively with the company, Stake.
I have completed the verification for level 1 and level 2. On November 8, 2024, they requested verification for level 3 and 4, simultaneously canceling level 2.
Level 1 was accepted. For level 2, they required a selfie with my ID card and a note. I sent it to them. Now they want a selfie with a driver's license or passport. I do not possess such a document. They claim they cannot verify my identity with just the ID card. Every government office in Poland can verify it, but Stake is having an issue.
I read the forum and checked other users' complaints. Stake seems to create significant issues during the verification process.
Please assist me in communicating with them.
Support chat suggests I should replace my ID card. This seems strange to me, as all government offices accept it, but Stake has a problem.
Moreover, nowhere in the terms and conditions does it state that a player must have a driver's license. In my country, it is not a mandatory document.
Please help me communicate with Stake, as the chat support is useless.
Automatic translation:
Public
Public
1 week ago
Hello Dragon223,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
