The player from India was unable to deposit or withdraw funds after winning money in a game of Mines on Stake. The account had been set to withdrawal-only mode, but withdrawals were not processed. The player confirmed that his account verification was pending and the winnings had accumulated without an active bonus. The complaint was marked as resolved after the complainant confirmed the issue had been resolved.
Stake Casino - Player’s withdrawal is delayed.
Amount: 9,535 INR
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
hi this side Vedant C****** am playing mines on stake and i won momey as well but now i cant deposit any money and now its in withdraw only mode but i can't withdraw aswell am sharing some photos also
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4 months ago
Dear Cbhums,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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4 months ago
i opened my profile and i clicked on to verify option i filled all the information amd documents as well but its showing only reviewing I'll attach a photo as well
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4 months ago
Hi Cbhums,
- Were your winnings accumulated with or without an active bonus?
Thank you.
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4 months ago
Thank you very much, Cbhums, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 months ago
Great news! Thank you, Cbhums, for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
