Stake Casino - Player’s winnings have been confiscated.

The issue started over a month ago and still now Stake does not pay my winnings .

I got a multiplier of 59569 x 0.20 + 36.44 (winnings before entering bonus feature ) and Stake paid me only the 36.44 .

I have also noticed that Stake after 7 - 10 days removed the whole history but I got already screenshots …

I have attached screenshots of my win and also attached also the conversation we had with Stake today which denied to pay and reopened one more time the issue (every time it gets 14 days to get back to me without a resolution of course )

here is also the replay link which stacking somewhere on 24000 but the actually multiplier was 59569

https://fan.nolimitcity.com/replay/zohugahaponiraheyakumudouasisurewageguomokeihi?device=mobile&language=en

I have attached the maximum images and I have more normally to attach but I cannot

Dear xliner78,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you have experienced with the online casino.

To help us investigate your case more thoroughly, could you please provide the following information:

• The exact date and time when you won the multiplier.
• Any additional screenshots or documentation showing the win details and the discrepancy in your payout.

Any other relevant details or documents that could help clarify the situation, such as transaction references or additional screenshots.

If you have any relevant communication or additional documents, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi , the issue happened on 12 May when the session of free spins disappeared and never credited but the game started actually on 27 April 15:24 (Athens Greece time )

the round actually never finished (it dissapeared actually on 12 may .

Also Stake after a week . On 20 may I think replaced all the nolimit city slots (are loading from different provider , I noticed it because all the history gone from all currencies on stake )

also the same period stake added some 50$ bonuses because of the laggings of the site

A WEIRD THINK I NOTICED

also on 12 may on 9:54:55 a spin I never made appeared in history which I never actually made without actually showing the balance

After first communication with stake

After waiting two weeks Stake credited me 36.44 on my balance because of their mistake (probably the support guy didn’t know that in the total win displayed only the win before entering free spins ) while the win was this amount plus 59569 x 0.20 .

Communication with Stake

The whole communication with Stake is terrible . Anytime I am asking about the issue we have response (they are answering like nothing happening and how can they help ) and each time I will have to describe the whole situation from the begging

I will try to upload all the pictures I have from Stake communication

I have sent you by email all the screenshots because I couldn’t upload them here

Hi xliner78,

I reviewed the entire communication between you and the casino. Unfortunately, since there is no solid evidence supporting a higher payout, we cannot proceed with this case. The forwarded screenshot also indicates that the payout should be $36.44.

If you still believe the payout should be higher, please contact the game provider directly. They might be able to provide a replay, as the casino couldn't, and it's challenging to determine the game's outcome from a single screenshot.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.