The player from Germany deposited in the casino and his deposit seems lost. We closed the complaint because the player didn't reply to our questions and messages.
Stake Casino - Player's deposit seems misplaced.
Amount: €100
Stake Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Stake Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Dear Sir or Madam, It is about a stake deposit. I sent 100 euros in ETH. However, these were never credited. I wrote stake's customer service. They directed me to an email address. I wrote to the recovery service. But I was just told that I was using the wrong network. But the address was correct where I sent it. Is it normal for the money to just disappear? Transaction number:
0x440fee1c1f4ba25ce3f4db63af72a534a1b54dc86ee0dbfd8ccbf2ef857b89a7
Automatic translation:
Public
Public
1 year ago
Dear aachef04,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please explain which payment method did you use in order to deposit? Which network did you use to deposit and which network you were supposed to use according to the casino? How does the deposit screen look for the method you used in order to deposit and what instructions the casino offers?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
