Stake Casino - Player's country has been restricted.

I registered to stake casino from the UK and then after this I used a vpn to play on the site the casino could see where I played from and from emails that I was a player from the UK. They have lied to me in emails saying that they have only recently stopped allowing UK players. They even have streamers on YouTube from the UK playing on their site. They are not allowed to offer services to UK players as stated in their terms and conditions.

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We believe that if the casino allowed players from restricted countries to open an account, the players' country should not be used as an excuse to confiscate any winnings. We share our standpoint regarding such a situation in our Fair Gambling Codex.

At the same time, I have to mention, that using a VPN is prohibited by most online casinos, and this is even mentioned in the T&Cs:

"The attempt to manipulate your real location through the use of VPN, proxy, or similar services or through the provision of incorrect or misleading information about your place of residence, with the intent to circumvent geo-blocking or jurisdiction restrictions, constitutes a breach of Clause 5 of this Terms of Service."

Before we move forward with this complaint, could you please clarify if your balance was affected by this situation?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.