Stake Casino - Player’s advising about false information in our review.

Hi,

You have listed a review and details stating that Stake Casino accept players from the United Kingdom when this is not the case.

This needs changing.

Regards

Matt

Dear Matt,

Thank you very much for submitting your complaint. I'm sorry to hear about your difficulties caused by the wrong information on our website. We currently have over 2000 casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. I have checked with a live chat agent, please see below the transcript:

"Hello :) could you please advise if players from United Kingdom are allowed to register and play?

Hello there.

Unfortunately due to our licence we can not accept new costumers from the United Kingdom at the moment.

:( is it temporarily or permanent?

We are working on it but there is no estimated time for that being solved, unfortunately.

well, thank you very much Milan for your help"

We would like to apologize for the inconvenience and inform you that we recently updated the information about the casino. Please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help. Thank you for your understanding and help making Casino Guru better. Is there anything else, we could do for you?

Best regards,

Petronela

Dear Matt,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Thanks for this, all sorted

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Matt, for your cooperation and help and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru