The player from Romania had been allowed to deposit over 10k USD and gamble on Stake Casino before their KYC verification was completed. The casino had informed them that their account was considered as a duplicate, and therefore was suspended after the KYC review had endured for a week. The player had questioned why the casino hadn't blocked the account before they wagered 50k, claiming that they had sent the KYC documents before making any deposits. However, we had clarified that a casino could close a player's account if there was no balance without any reason or explanation given. Due to these circumstances, the complaint had been rejected.