Stake Casino - Player's account is restricted to withdraw-only mode.

my stake account has been placed into withdraw only mode and I now I cannot withdraw or place any bets please help me

Hello Manav,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is on review that is my verification levels are on reviewing and yes I did deposit money and placed bets

Hello Manav,

Since when is the verification ongoing? Which documents were requested by the casino and did you forward them everything?

Dear Manav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.