The player from India could not deposit money or play because their Stake account was set to withdraw-only mode. Despite submitting level-2 verification, it had not been reviewed yet. We informed the player that casinos have the right to restrict accounts for various reasons. The player later confirmed that their account had been restored to normal mode and all restrictions had been removed. The complaint was marked as resolved.
Stake Casino - Player’s account is restricted from deposit.
Amount: ??
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
My stake account has been set to withdraw only mode without providing any reason for the same. I'm not able to deposit any amount nor I'm able to play using my stake account. Also i've submitted level-2 verification but it's not reviewed yet. Please look into this issue.
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3 months ago
Dear danialsharma5,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for limiting activity of your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if you currently have an active balance in your casino account?
Thank you very much in advance for your reply.
Best regards,
Kristina
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3 months ago
Hi Kristina,
My account has been set back to normal mode now and all restrictions have been removed.
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3 months ago
Thank you for your reply, danialsharma5. I am happy to hear that. Can we now consider this case resolved?
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3 months ago
Dear danialsharma5,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
