The player from India reports that their account is unable to play any games, and customer support is unhelpful regarding the issue.
Stake Casino - Player's account is blocked from playing games.
Amount: 7,223 INR
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
1d 4h 40m 7s
Case summary
6 days ago
Public
Public
6 days ago
Dear mddampy2011,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you currently have INR7223 (dispute value) in your casino account?
- Also, do I understand correctly that you are restricted from accessing all games?
- Do you currently have an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
mddampy2011 has 1d 4h 40m 7s to reply
